Here is an e-mail I just sent to Laddy's bosses:
Happy Monday morning gentlemen,
I am one very happy Carlson software customer. Your software is very good. Your people are excellent.
Yesterday I sent an email to your tech support department knowing full well that it was Sunday & I had no expectations for any response on Sunday, and that is quite all right. But I also copied Ladd Nelson on the email too.
Maybe I should not be so surprised that Ladd responded yesterday (Sunday). Not only did he respond, but he stayed with my problem through multiple iterations until I was quite pleased, to say the very least, with his help.
Once again, I have posted my successful experience with your company, and specifically with Ladd on the website beerlag.com (aka surveyorconnect.com). There are very many of us happy customers of your product that spend time there.
At any rate, I just wanted to present my positive report directly to you gentlemen, Ladd’s superiors at Carlson software this morning. Thank you for your time. Thank you for your product. Thank you for keeping excellent support staff and employees like Ladd Nelson.
Your truly very happy customer, Brad Ott
Bradley P. Ott, PLS, PE
Main Street Consulting Company
675 North Main Street
Franklin, IN 46131-1345
317.459.4765 mobile
317.534.3029 facsimile
[email protected]
:good: 🙂
Ladd is the best. Always on the spot and get the problems solved.
Ladd,
You earned a big'un for thatB-)
Another thumbs up :good: here. Ladd helped with an install issue once. It was over a weekend, too.
Excellent
Not absolutely perfect, yet excellent.
Had a good laugh at the following phrase. That may be true, but, it's not what Wendell is hoping to project as an image for this great place.
"specifically with Ladd on the website beerlag.com (aka surveyorconnect.com)."
Excellent
Agreed, Ladd has been very helpful and being new to Carlson Survey software, I am finding it very good and would highly recommend Carlson.:good: :good:
Excellent
Carlson is the best, hands down.
Excellent
> "beerlag.com (aka surveyorconnect.com)."
Oops
Excellent
Brad, maybe you are too close to the South where "leg" is either a two or three syllable word depending on your exact location. You either left out the i or the y after the a. Also the uh after the g.
Ladd has a boss at Carlson, but he has no 'superiors.' 😉
Excellent
> Brad, maybe you are too close to the South where "leg" is either a two or three syllable word depending on your exact location. You either left out the i or the y after the a. Also the uh after the g.
Good point. I am, as they say, "South of US 40" after all.
> Ladd has a boss at Carlson, but he has no 'superiors.' 😉
I know, right?
I actually struggled with using that word, for that very reason.
But, as Holy Cow, and many others are aware, I am not as good at using good English words too good like others are.
:-S
:good: 😉
Wow, I'm just now getting caught up on the BeerLeg traffic for the day... very surprised to find all of this. I offer my sincerest gratitude for all of the accolades and am happy to lend my assistance when/where I can. It is very gratifying to be part of the Carlson family. I'll do my best to help out where and when I can.
Ladd is good (excellent really), but... Lon Watson
Ladd is good (excellent really), but... Lon Watson got me the rest of the way home at my end:
http://beerleg.com/index.php?mode=thread&id=194176