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PC laptop crashed

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brad-ott
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2016 laptop crashed Saturday after Thanksgiving 11.27.2021

Bought $1,800 Dell Inspiron at Best Buy that night Win 11

It crashed 12.15.2021

Got it running 100% perfectly by 12.26.2021. ?ÿEstablished a System Restore point that day. ?ÿGeek Squad has since told me that those have not worked well since Win XP.

Tried to download and install a driver for a 5-7-button mouse on 12.29.2021. ?ÿPC (laptop) crashed.

Geek Squad today tells me the hard drive is no good can not be salvaged. ?ÿI am still within the holiday return period until 01.16.2022. ?ÿI am going to the store now to return it.

What PC (laptop) should I buy now?

My main usage is simple Adobe pdf manipulator and Carlson IntelliCad dwg work.?ÿ


 
Posted : December 31, 2021 1:10 pm
hpalmer
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What PC (laptop) should I buy now?

We use Lenovo Thinkpad X models.?ÿ My old 32 bit IBM Thinkpad is still in use and I travel with my X260.


 
Posted : December 31, 2021 1:25 pm
mathteacher
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Latitude is Dell's business computer. I've liked Lenovo since I had school-supplied one for three years. It was a tank, with the little red homing key in the middle of the keyboard.

My current one is a Lenovo IdeaPad with an i5 processor. I don't do the heavyweight stuff I used to do, don't need Windows Pro, and it rarely travels, so it's pretty near perfect for me. But I do like that ThinkPad name stamped on the keyboards of the next level machines. I don't have that and I'm jealous.

I just looked at Dell Latitudes on their website. They're $2000 plus. purportedly marked down from $3000 plus. I think I'd look at MSI gaming computers at that price point.


 
Posted : December 31, 2021 1:46 pm
brad-ott
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Roger that thanks!

They replaced it with the exact same model. Geek Squad said chances very low same problem will appear. I might try to load Win 10 instead though this time.


 
Posted : December 31, 2021 2:19 pm
anonymous_9036
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I have a Lenovo Thinkpad T530 from I think 2012. It was top of the line when new and used for drafting with microsurvey but it got retired after about 5 years and sat for a year or so before the boss gave it to me. It still works perfectly to this day. Battery has maybe half the original capacity.?ÿ

I also have an entry level Lenovo g550 I bought before going back to college in 2010. It also still works but I installed Linux mint to speed it up a bit.?ÿ


 
Posted : December 31, 2021 2:21 pm

dave-karoly
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I use a Dell Latitude 17ƒ? laptop with fast graphics and 32gb of RAM. New in 2016.

Eventually the new hp workstation replacement laptop will arrive to replace it. I.T. has no choice, itƒ??s policy and they say hpƒ??s warranty is better. I guess my desktop workstation will disappear eventually.


 
Posted : December 31, 2021 3:22 pm
jitterboogie
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@dave-karoly?ÿ

That's actually a thumbs down to the IT policy.

Boo IT.

?ÿ

?ÿ


 
Posted : December 31, 2021 4:12 pm
leegreen
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@brad-ott?ÿ

Definitely load Windows 10. There will be many devices lacking Windows 11 drivers for atleast another 6 to 12 months.


 
Posted : December 31, 2021 4:23 pm
roger-st-amand
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bummer, hope the new drive fixes it. Will they allow a ƒ??downgradeƒ? to 10? My IT guy said stay with 10 for now.

FWIW, I like the Dell xps. I have one of those and an MSI, THE MSI was cheaper which was why I bought that 2 yrs ago over the dell, ?ÿbut poor build quality led me back to Dell.?ÿ


 
Posted : December 31, 2021 4:26 pm
Mark Mayer
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IMO, you are making 2 mistakes.

1) buying work computers off the shelf from Best Buy.?ÿ

2) trying to be your own IT support.

If you are buying Dell you should be buying from the Precision line, not Inspiron.?ÿ Inspiron are consumer grade, and Geek Squad is for helping grandma get her email to work. Precision is for commercial service. And there are small business IT services out there.

Being your own IT support is akin to the IT guy staking his own boundaries.?ÿ?ÿ

Of course, you should get more than a week of service out of a new laptop but sometimes you just get a lemon.


 
Posted : December 31, 2021 4:39 pm

dave-karoly
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@jitterboogie itƒ??s the government. Computers donƒ??t last forever so there needs to be a policy in place to replace computers so we arenƒ??t just winging it. I believe itƒ??s a 5 year replacement cycle although Iƒ??m past the deadline due to supply chain issues.

He was going to replace it with a standard laptop last summer when I said that isnƒ??t adequate. So he did some research and was able to put together an acceptable hp which we are now waiting for it to arrive.


 
Posted : December 31, 2021 4:43 pm
Wendell
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Absolutely get a Dell Business computer and get the business support plan (whatever it is called). I had that on my last Dell XPS laptop -- got an alert that the RAM was going bad, and I was directed immediately to Dell business support, with a ticket already filled out. Guy shows up the very next day and installs new RAM at no cost to me whatsoever. Highly recommended and worth the cost. How much time, and therefore money, would I have lost if I hadn't bought the business support plan?


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Posted : December 31, 2021 4:55 pm
Mark Mayer
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Posted by: @dave-karoly

they say hpƒ??s warranty is better

My first laptops (2003-2009) were all HPs. 4 of them in 6 years. That is why you need a great warranty if you have an HP.?ÿ Since then I've had a Lenovo and a couple of Dell Precisions. All good.?ÿ?ÿ


 
Posted : December 31, 2021 4:58 pm
jitterboogie
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@dave-karoly?ÿ

Oh I know.

Been there, and then we rose up and said hey, before YOU tell us what we need, since OUR dept is paying for it out of OUR budget, we'll spec out what we need, and then YOU can order it with our govt vendor relationship we all share and we won't need to call YOU back when the 16G of insufficient memory can't keep up because of all the tracking and anti hacking software you're running while copying and remote storing everything we do every second.

They actually listened.?ÿ 64G machines hit our desks and wow wouldn't you know it, we didn't have any issues like we predicted.

It's all about the relationships.

Happy New Year!

?ÿ

P&V is almost gone I'm sure of it!!!

?ÿ


 
Posted : December 31, 2021 4:59 pm
dave-karoly
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@jitterboogie yes, we have our own I.T. guy so he gets us what we need. 64gb is the minimum now. Our requirements are far beyond the typical Fire Captain computer.


 
Posted : December 31, 2021 5:37 pm

jitterboogie
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@dave-karoly?ÿ

Yeah, we had to foist upon them the reality that when were rendering point clouds to import into Infraworks or Revit the standard office computer model is a waste of money by the time we wait and get nothing done.

Hell.?ÿ In 2011 we had a ISV certified Dell M 6800 mobile workstation with 64 G for our UXO geophysics work. And that was like 6grand then. Insane but was really needed and they got it not questions asked.

?ÿ

?ÿ


 
Posted : December 31, 2021 5:56 pm
GaryG
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@wendell

I have always purchased the Dell business line. Great hardware and support. I had a wireless card issue on a year old desktop. Tech support escalated me up the chain and service tech was on-site in two days. Replaced the wifi card and then the motherboard. All included in the purchase price and I have been up and running ever since.?ÿ


 
Posted : January 1, 2022 8:32 am
samlucy3874
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brad, i am still using your program for filing. seems the more they try to include with new "software enhancements" my a88. they write code that with no comprehension of what it actually should do. simpler is better i believe.


 
Posted : January 3, 2022 9:25 pm