so something on the order of 95% of my deliverables these days are PDFs- and i KNOW that's not terribly out of the ordinary, at least around here.
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lately noticed our AR has gotten increasingly slow.?ÿ and people have been increasingly complaining us about missing deadlines (which we aren't).
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turns out title companies and about half our clients' firewalls are rejecting any emails with PDFs attached...
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PDFs are easy to strip exploit and reattach with interesting dubious consequences.
Reach out to the clients and see if you can do a secure data transfer like a Dropbox or even Google.
I'm happy to help get the ball rolling for you if you're interested.
Email is not secure data always.?ÿ Ever.
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Hmu.
@jitterboogie all the PDFs i send are password protected against editing.?ÿ which may, in and of itself, be the source of the problem.?ÿ but whatever- was a non-issue until the latest Adobe update.?ÿ?ÿ
we run everything through G-suite, which was sold to us (predictably) as being seamless in this regard.?ÿ?ÿ
i know this isn't isolated to us.?ÿ and title companies are more PDF centric than even we are anymore.?ÿ i suspect this is the front end of an issue, as opposed to a glitch in our particular get-up.
Good information. Our IT department has been squawking about email attachments and links lately, often sending out bait emails to educate the masses. Some of them are very clever. At this point when I send an internal email with a link I've got to follow up with a phone call to the person to assure them that it's really me, and that the link is safe.?ÿ I've got to get used to linking One-Drive, Dropbox, etc. instead of attaching things.?ÿ
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Chk. Not challenging your work flow, just offering suggestions. Yeah. They probably have non PDF experts trying to do something their not supposed to do except read the damn PDF.?ÿ ???? ?????ÿ
Gsuite is a great functional unit. I've used at large city and smaller private companies and had good results as long as it's tuned properly.
Push the vendor to provide the support they sold you in the sales pitch for sure.
PDFs i send are password protected against editing.?ÿ which may, in and of itself, be the source of the problem.
My very limited understanding is that a lot of firewalls are generically set up to block or quarantine password protected files - they're looking for executable elements within files.?ÿ?ÿ
FWIW, a former firm I worked at was hit by a nasty virus that was hidden inside a pdf that was sent from, of all places, Georgetown University (the Jesuits are apparently not as charitable as one is led to believe).?ÿ?ÿ
We caught it pretty quick: Survey Tech says out loud, to no one in particular, "That's odd, all the folders in the drive where we download the raw field files have the date modified as todays date".?ÿ My first thought "Can I run to the IT Department faster than calling them"?ÿ?ÿ
Thanks for the post. My email has started stripping attachments from some emails. I figured Microsoft had introduced a bug in my email service that has run flawlessly for 30 years.
Georgetown University
@dougie?ÿ
Ah, so that's what really happened.?ÿ The mission set up to educate the youth of the Osages in this little part of the world was started by and operated by the Passionists for nearly fifty years.?ÿ Then the Jesuits took over and the Passionists left town.?ÿ You realize, of course, that I could not tell one from the other nor what their differences may be.?ÿ I'm simply a student of regional history, not theology.
Since you know this, can't you just tell them that you'll change the extension to something random like, .jph, or whatever, and they can just download and rename to .pdf?
@jph sure for some folks with a certain level of technical confidence.
@jph?ÿ
Depends on the IT Director and the level of sophistication they involve with their security measures.
just spent a good bit of the last 24 hours going back and forth with a title company's IT department confirming that this is due to the adobe password protection/encryption.
again, i know we're not even close to the only company sending these- i worked at that title company and dealt with these files all the time.?ÿ so i don't know what's changed- the firewalls or the recent adobe update (i suspect the latter, as we've been seeing various other flaming bags of sh*t with the last adobe auto-updates).
we also went back and re-sent the last two months' worth of invoices straight from QB and voila:?ÿ the $ has been rolling in the last week.?ÿ?ÿ
any guesses on how soon adobe offers some pay-to-play nice encryption for their files?
I am so glad to be retiring soon. My brain can no longer keep up! ?????ÿ
I have found 'print to pdf" goes through title companies and banks IT systems better than 'save as pdf'. No hyperlinks, no password, no separate graphics files or no post compiler files for their scrubber to find.
Adobe sounds like Norton. ?ÿRemember Norton?
@brad-ott?ÿ ?ÿI resemble that remark. But then again, I have NB athletic shoes, cable, cell phone belt clip and pay with cash.?ÿ There is help for me though, I no longer wear a fanny pack, socks with sandals, paper checks or have a land line.?ÿ Currently I am working on not using, miss, honey or ma'am, but it's hard.
@oldpacer bless your heart.