Happy Thanksgiving all,
The office just bought two new TSC5 collectors with the EM120 radios.
The radios are not detected by the collectors. I've tried it all.. updates, take it off and put it back on, factory reset app from trimble for the radio, etc. I've read through their bulletin about the radios and did all the steps, to no avail.
What are the odds two brand new em120 radios are both duds from the factory? Or is this a defect, and should I tell them to get a refund?
They are unused in the field. I tried to have a go at them and could not get it to connect to the total station. "No hardware detected" is the constant message in the EMPOWER HUB.
Anyway, what a pain in the ass. I've realized how fantastic SurveyPro with a ranger3 is. Very robust compared to this new stuff.
That stinks. Have you contacted your dealer to see why. What software are you running the survey pro or Trimble Access.
Running Trimble access.
I updated to the latest version of everything.
We've only had them a week, so I’ll take them in next week and hopefully the radios will be replaced.
If it were my money I’d send everything back for a full refund and look to other options.
If it happened with two brand new ones, it’ll happen again. Must be a bad design.
Drivers installed for the radios?
For TSC7 there is a windows utility program from Trimble available to keep everything up-to-date. One should expect this would be available for Android too.
The TSC5 and EM120 are normally sweet together
It sounds like you are doing the right things, but have a hardware or hardware configuration issue.
Your dealer should have checked it was all working.
Take them back.
Your dealer can raise a case with Trimble Support which can be escalated to the hardware gurus
@native1 yeah it sounds like one of those rare things that happen. I have been pretty lucky with Trimble gear but evens and then some glitch comes up and all that makes me mad as a hornet. But it shall pass. I have not ran the TSC5 a lot but was pretty impressed with it when I did. It would be hard not to have one if I were in the field every day. But unless I went out on my own I imagine those days are long gone. I liked the light weight of it and such.
About the latest drivers, check this site
for
- TSC7/TSC5
- Trimble Update Tool (that one checks & updates all other driver updates on the TSC7 for me)
- Empower components
- EM120 Radio Module
I had one EM120 that would not work with the new TSC5 it was purchased with. I swapped EM120s with an older TSC5 and everything worked. The newer EM120 would work on all of our older TSC5s and TSC7s, just not on that new TSC5.
Did you buy them off a website or from a dealer that delivered them to you?
I liked the light weight of it and such.
Yeah, I'd take one of those over a TSC7 all day long. If you're a fan of lightweight though the TDC6 or 600 or whatever they're called now are king. I didn't think I'd like working with something like that, but once I tried it I was an instant fan.
These were bought from a local dealer, who ordered them from out of state. I just turned them in to the dealer, so we'll see what happens next week. Bazaar that they weren't tested, because when we got them they were new, but assembled with software and hardware set up.
I mainly was concerned it was an on-going design flaw and wanted to pursued the man in charge to ditch them. But if things get fixed and are reliable, then great. I just anticipate constant issues considering they didn't work brand new. I'm hoping it's a strange coincidence.
@christ-lambrecht Thanks, I went through all of those this past weekend, to no avail. Tried to factory reset the radio, and the data collector wouldn't connect to the radio still.
Finally had time to drive these things to the dealer today. I'm guessing new radios are the solution.
Did you get this resolved? There is an app or something you have to install/run… I had the same problem but got it resolved, just can’t remember right now. If you don’t have this resolved yet, I’ll look into it more when I get back to the office tomorrow.
I actually left the company that had the problem with the collector. But I believe it got sent off to trimble for replacement or repair. There wasn't anything they could do locally to fix it.
Thank you for reaching out though, I appreciate it.