I was asked to contact a bank attorney to answer some questions about an ALTA survey we did. She was concerned that the curb leading to the state road was an encroachment, that a 50 year old wire fence in the woods would constitute adverse possession claim against us, and that we needed to resolve a possible deed overlap in the back of the property (the overlapping parcel is about 500 acres to our 2).
The conversation started out with her saying this "Why the f#ck are you calling me...I don't have time to talk to a surveyor". Great start.
So I try explaining to her that the original deed went the the center line of the road, that it was a user road and that the state did some takings a few years ago for drainage improvements...she cuts me off and says..."It's an encroachment onto state property...you of all people should know this as a surveyor, we need it labeled as such". Again I try to explain to her that the state only took a small section for drainage, that the curb existed before the taking, that its a public road, that they have access to the road, etc. She's not buying it..."It's an encroachment we need it labeled as such with dimensions" and I say "fine I'll think about it [just to get off the subject], lets talk about the next subject".
About the adverse possession idea, I described to her the fence and why it would not constitute adverse possession. She let me finish then asked "So when the f#ck did you graduate from law school. You surveyors think you know everything but you just don't get it" and launched into a couple of min tirade about how we are overpaid, that we have no concept of law and should stay out of it, how we do nothing but cause her problems, and how we are not real professionals. I tried to interject a few things but was hit with more insults and lots of curses.
I let her finish...asked her if she was done, she said "yes" and started to go into the next topic...thats when I hung up.
She called back furious...I told her we were done, she said "no we're not" and I hung up again. Wrote back to the client and told him (title company) that we were done with this project and explained what had happened. Apparently he is also having problems with her. He apologized and told me that he would handle it from here and that I am free to charge my professional fee for my time spent dealing with this. I probably won't because the title company guys is a good guy who I have worked with a bunch in the past but it was a nice gesture.
In 15ish years of doing this I have had my share of arguments with attorneys but they have always been professional...this was a first.
Tom
It was a female . . . right?
Maybe Betty White will be calling you back soon to get a release to use this on her program "Off their Rockers".
. . . otherwise this makes no sense.............
Is her name, Courtney M?
lol...I'm still laughing about this, that's all I can do. I can't even be angry it was so bizarre. Just told a couple of my employees and they were laughing too. I know her office was in a crumby section of Brooklyn...maybe that has something to do with it.
I'm impressed that you talked to her that long, very professional on your part. Don't believe I could have.
Herb
It was a female . . . right?
If I could "like" posts here I would "like" this one! 😛
I would be have been hard pressed not to call back and say:
"Look, I get it. It was your junior year and you didn't have any idea what you wanted to do with your life. So you thought about movies like "Philadelphia" and "To Kill a Mockingbird" and "The Verdict" and all the rest and decided to go to law school...Just like every other upper middle class suburban kid with no career plans and high SAT verbal scores did.
You envisioned yourself getting a prisoner of death row, arguing before the supreme court, closing a big wall street deal, whatever. But you found out that those gigs go to someone with connections. So you were stuck with 100K of student loan debt and your only job prospects were working at the public defenders office (and those "clients" are nowhere near as noble and oppressed as in the movies plus they smell) or handling real estate settlements on crappy run down suburban strip malls. But just because you made some freaking serious vocational errors is no reason to act like a such a b1tch."
That might be the funniest thing I have ever seen posted here.
I would have hung up after her first sentence.
That dog don't hunt, it's an attack dog.....
First of all, the Banker did not understand her when she called him. He then put your scent in her path hoping you would call her off his heels..
I would have hung up after "f$#^ing surveyor"
Admitted by her choice of questions, she is attempting to practice outside her area of expertise.
[sarcasm]"It is our duty to point out their wicked deeds and turn their head toward the light"[/sarcasm]
I agree with Jim in hanging up after her first sentence. I think she was practicing her posturing technique to gain the upper hand in dealing with you. Or just lay the phone down and walk off - when they finally realize that you did, you can hear them scream from across the room... then, gently hang the phone up on her while she is still screaming.
That's what I would have done.
That dog don't hunt, it's an attack dog.....
I would have enjoyed talking with her.
And, would probably asked her where she gets her meth!
🙂
N
😀 FUNNY and probably not far from the truth.
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> I agree with Jim in hanging up after her first sentence. I think she was practicing her posturing technique to gain the upper hand in dealing with you. Or just lay the phone down and walk off - when they finally realize that you did, you can hear them scream from across the room... then, gently hang the phone up on her while she is still screaming.
Jeff,
You are nearly as nasty as I can get.B-)
Reminds me of one of my favorite quotes of all time from Cool Hand Luke
'What we have here is a failure to communicate. Some (wo)men you just can't reach.'
Just because I'm paranoid, doesn't mean they aren't out to get me.
Funny Jeff. I've actually done that before. After they get done blowing off, I could hear faintly "hello, hello, are you still there?". I pick back up saying "are you done now? Can we start over? What exactly is the problem you are having?" I was doing some minor customer support for programming tools I used to work on so I was taking it somewhat personal. After hearing their problem (calmly this time), turns out being one of the most common ones other programmers had with our tools. In about 2 sentences I describe the solution. The response: "Oh. Thank you. That was easy. [click]" - and we never heard back.
I immediately updated our website's FAQ section and adjusted the product documentation. Then I told the boss/owner what I had done and why. He had no problem with it and pretty much let me have free reign on the website and documentation from then on. Down side was that my actions sort of pigeon-holed into far more customer support duty than I was expecting.
Guess that'll teach me about taking the initiative and doing a good job.
I haven't done/refuse to do customer support since.