AI Assistant
TSC3 connection iss...
 
Notifications
Clear all

TSC3 connection issues with iPhone 6 hotspot

9 Posts
6 Users
0 Reactions
540 Views
Gene G
(@gene-g)
Posts: 5
Member
Topic starter
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

I'm connecting my Trimble TSC3 data collector to my iPhone 6 hotspot to do GNSS surveying. I can get the two to connect and begin a survey, but it's going in cycles of keeping connection for about 7-8 seconds, then losing it for 2 seconds (image below of it lost, red 'x' on the right side). Repeating that over and over. It does that with my iPhone 6 and a coworkers 6+, but it keeps a connection with my iPad and coworkers iPhone 4's and 5's.

Anyone experience this problem and know of a fix? I have not contacted our Trimble dealer yet.


 
Posted : December 23, 2014 6:31 am
cc78
 cc78
(@cc78)
Posts: 24
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

i don't know about iPhones, we use a mifi mobile hotspot and have never had any connection issues.


 
Posted : December 23, 2014 7:04 am
Gene G
(@gene-g)
Posts: 5
Member
Topic starter
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

That may be the route we go if this can't get fixed. Just tried it with a Mifi handheld (looks like a flip-phone but doesn't flip) and it worked fine.


 
Posted : December 23, 2014 7:08 am
dshearon
(@dshearon)
Posts: 195
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

One problem I have run into repeatedly with iPhones is the apostrophe that appears in the device name. On the phone, go to Settings > General > About > Name and simplify the name to a single word, no spaces or special characters. If that isn't it, I also recommend a MiFi. Yes, it is a separate device, but the battery life on the newer ones is fantastic and you can keep your expensive phone in your pocket.


 
Posted : December 23, 2014 7:51 am
Gene G
(@gene-g)
Posts: 5
Member
Topic starter
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

Good suggestion Daniel. Our IT guys also said that as well as it maybe needing to be less than 8 characters. Made that change but still no dice.


 
Posted : December 23, 2014 7:52 am

Roy hoertz
(@roy-hoertz)
Posts: 2
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

Having same issues with samsung galaxy s6


 
Posted : January 7, 2016 1:06 pm
squowse
(@squowse)
Posts: 998
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

As far as I know - smartphones, 3G and 4G and WIFI are not as reliable as a 2G phone connected by bluetooth.
The modem built into the TSC3 is the way most go though. (including me)


 
Posted : January 7, 2016 1:09 pm
Roy hoertz
(@roy-hoertz)
Posts: 2
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

Right so you are Bluetooth teathering?


 
Posted : January 7, 2016 1:11 pm
vern
 vern
(@vern)
Posts: 1514
Member
Translate
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

Between Apple and Trimble both trying to be so proprietary, I'm surprised you get connected at all. SHENANIGANS!


 
Posted : January 7, 2016 1:35 pm