TSC7 Radio issues

I have been using the TSC3 with a S7 for about a year, I have had multiple issues with radio connection. To the point they replaced the Data collector totally due to not being able to find out why. I have no answer yet, but I can say it probably isn't something you're doing wrong, Trimble has some issues they need to address.?ÿ

I was at the local Trimble shop one day this last week and they were pulling their hair out over the same issue.?ÿ Seems to be specific to the tsc7/s7 combo and they were thinking it was the 2018.01 version of Access that caused the issue to show up.

Verify your previous collector is not around the instrument.?ÿ If it is on, even in sleep mode, it can block another collector from communicating with the robot.

?ÿ

We also had one as a loaner with SCS900 software and it wouldn't connect to a SPS930 total station.

I just talked to the local tech at Sitech.?ÿ He discovered that turning off the WiFi on the TSC7 solved the problem.?ÿ?ÿ

That actually makes sense, and it's probably a bug in Access 2018. The SX10 uses a WiFi connection and if?ÿthe TSC7 is?ÿtrying to connect WiFi it might not try the radio. I had the same problem - but in reverse - when I first got the SX10; I was trying to connect to the WiFi with a Tablet that didn't have a radio and the SX10 was set to connect by radio, they wouldn't connect.?ÿ You would think that if you told Access that you were connecting to an S7 it would know not to try WiFi, but like I said it's probably a bug.

Could be a bug, but I'm betting on interference.?ÿ Their's would connect but then drop if they were near a WiFi source.

That could be the case; it may not be possible for it to be connected to WiFi and the radio at the same time. Although I would have thought that would be possible in a Windows 10 environment.

My understanding is that the radio, Wifi, and Bluetooth all are using the 2.4 ghz spectrum.?ÿ It wouldn't take much for one to step on the other.?ÿ

I also had an issue with my Yuma2 awhile back where I had linked a control file with about 7k points to my active job.?ÿ Anytime the map screen was displayed the DC would lock up and we'd lose the radio to the S7.?ÿ Turned out that setting the filters to not display any of the linked points in the map fixed the issue.?ÿ I believe that trying to draw so many points was overloading the DC to the point that it didn't have any processor cycles left to communicate with the radio properly.?ÿ I'm sometimes amazed that any of this stuff works at all due to the complexity.

I heard the same thing on the WiFi but no luck here. I'm really thinking I have dud radio! you'd think that would be checked before delivered but we've try'd everything. We should have a loaner tomorrow that has been confirmed working. So hopefully we can swap out the radio's and verify.

I'll post tomorrow on our findings.

Thanks for the tips everyone.?ÿ

At least it's easy to swap it out.

Well got it figured out. Tried everyone's ideas and still not a thing.

Took to survey supply and swapped out their radio and what would you know it worked. thru my radio on their tsc7 and nothing!

So at least I don't feel like a butt?ÿ and forgot to do something to make it work.

Thank you everyone for your input

Old thread but thought I would add to it.

Had the same issue. Apparently a known issue in Access 18.20. Updated Access and radio connected straight away

I have had two radio modules kick the bucket with my TSC7. Both times I was using the robot fine and then the next day, pop!, no radio on equipment start.?ÿ

There have been several issues with the Empower Module radios.?ÿ Most were caused by Microsoft updates.?ÿ Anytime you have an issue like this, call your dealer.?ÿ Chances are that they have a fix if they will take the time to look. Full disclosure, I work for a Trimble dealer.?ÿ I do tech support on Trimble survey hard and software.?ÿ While it is sometimes hard to find, there is usually an answer to be found on the internal Trimble website.?ÿ

If you are still having issues with a TSC7, or any recent Trimble equipment, and your dealer is not able to help, send me a DM and I will see what I can do.?ÿ

On a side note, since it is a full Windows 10 operating system, you can use Teamviewer to log in remotely as long as the collector has an internet connection.?ÿ We preinstall a version of Teamviewer prior to any sale or rental so we can help anytime an issue pops up.