Crew opened tried to open up a new job yesterday morning on this collector.
I have had this collector for many years and have never had any problems.
All of a sudden it wants an authorization code or it goes into Demo mode.
Called Topcon and they say I have to go to my dealer for help. Dealer is no longer a Topcon Rep.
Geoshack in Austin is trying to help but says that Topcon no longer supports Topsurv software, but will try and get a new code anyway.
If a code can not be generated, I will have to purchase a new collector with "Magnet"
loaded or try and find a used collector with working codes.
The technology gods are frowning on me.
The robot will be getting a workout for a few days I guess, much to the dismay of the crew.
I feel for you. I don't understand why they cannot generate the codes for you.
I am a Topcon shop, but do not like the way things seem to be going with the software and hardware changes.
Nickle and diming the customers to death is not good business practice.
I've helped some of my clients recently get codes to for TopSurv on a replacement for a device that was stolen device.
That's Topcon supports canned response now. They want dealers to field the tech calls first, even though support like this still needs to be done directly from Topcon. Topcon needs your dealer to confirm the PO for your software and device. Once they have confirmed PO, they will send new codes.
But you do NOT need new codes, since you are NOT changing devices. You just need help finding the old codes, for that FC2000.
Try looking through your emails and paper work for codes. Or explain to Topcon that your dealer no longer exists, and give them the device ID of your FC2000.
FYI: Magnet software is light years ahead of TopSurv. There was/is an upgrade path from TopSurv to Magnet.
You should get Geoshack to demo Magnet on a PC Tablet.
Lee Green
GeoShack pulled it off.
Collector is up and running.
This is not the first time Geoshack has helped me out in a bind.
They are the best in my book.
Randy
Way to go Randy. Glad to hear it.
I too have had really good service form the Geoshack team, they don't just want your business... They want to keep your business.
I have a FC2000 that needs work too. Can you share your contact at GeoShack?
Andy
I have no specific contact.
I just call and they help.
I have spoke to the Austin, Dallas and San Antonio branches and all are top notch.
Randy
May be time to upgrade.
Magnet is way better than Topsurv.
If you saw my New Data collector post a few days ago it's
a great deal for $1500, Magnet Software and a free FC2600
I've got 2 FC 2200's one GPS (and robotic/ts) and one Robotic/ts for sale.
The GPS has some wear on it and the Robotic one is practicality new.
Bo
In addition. I had one of my FC2200's do that same thing one day.
A call to my dealer at the time Geoshack and I was up and running in
no time. He took care of it and had me codes fast!! If you have no luck I have
a friend at Topcon support. I'm sure he can help you out.
If you can private message on this board I'll give you his direct phone number
if you have no luck. Let me know if you need it.
Bo
Andy,
I would be happy to help you with your FC-2000. Please give me a call or email. Info is below.
Thad King | E-Commerce Sales Manager
GeoShack Direct
972-918-5300
[email protected]