> Can you post a screen shot of your tablet where the missing arrow keys should be?
I would imagine an up/down left/right arrow icon somewhere on this screen. It is totally a guess.
Can someone post what it looks like in SurvCE?
> Can someone post what it looks like in SurvCE?
I never noticed before, but mine does not appear to have arrow icons not that screen. I have a Nomad, so I use the arrow keys, and they work.
We enter in relationships with clients. We enter in relationships with vendors. As with any contract, the first provision is to mutually work together for positive outcomes.
Yelling, kicking, screaming and insulting is not only a poor business practice, it is also a poor human practice. Try the 3 f's instead: Firm, Fair, Friendly.
There are things I do not like with the software, and I let them know.
When I complain, I do not to forget a fundamental rule: Treat others as the way you would like to be treated. With respect.
In your initial story, both parties failed to do so. And I feel sorry for the people involved in this for such a minor topic.
I assume they are talking about the virtual QWERTY keyboard that runs outside of Carlson SurvPC. This keyboard is typically docked on the left or right edges of the screen.
If you to to the Tablet PC Settings>Other tab you will see the Tablet PC Input Panel settings.
> We enter in relationships with clients. We enter in relationships with vendors. As with any contract, the first provision is to mutually work together for positive outcomes.
>
> Yelling, kicking, screaming and insulting is not only a poor business practice, it is also a poor human practice. Try the 3 f's instead: Firm, Fair, Friendly.
>
> There are things I do not like with the software, and I let them know.
>
> When I complain, I do not to forget a fundamental rule: Treat others as the way you would like to be treated. With respect.
>
> In your initial story, both parties failed to do so. And I feel sorry for the people involved in this for such a minor topic.
Funny you say that because this is the first time you even heard of this. Never yelled, never kicked, never screamed. You have got to be a bleeding heart Liberal. You act like I have had a bad attitude with Carlson from the start. Actually I have been very fair with them over the past months. And if you think this is a minor topic you have no clue! Plain and simple. For you to even think you halfway know the situation shows your incompetence. I see that you have not contributed to the problem without criticizing the way I handle this situation. So genius. After someone finds a problem and reports the problem, in this case problems, what should someone do after multiple emails and phone calls and months of waiting watching new releases come out without not one zeroing in on the problems I and others are having with this equipment? Seems to me you hate hearing someone specifically pointing out a big problem "tech support" with this software vendor. James obviously dont know the situation and if you want to help you can call me anytime at 501-250-4229 and I will fill you in on the respect I have given Carlson. This isn't just me it is also others that call me frequently to see if I have gotten anywhere with the software. Which one has SurvCE on a Surveryor+ and SurvPC on a supervisor. The surveyor+ running CE locks up every time if you don't follow a certain sequence. You can criticize me all you want but it still doesn't help me control my robot!
Exactly what I thought. I would hate to hear that is going to be the solution or a solution to this but if it works I'll take it. Looks like it would be easier to make the hard arrows work but after the last revision not letting the reflectorless shots work. My thinking about software went out the window.
> What are the issues that are vexing you?
So James here are the, how do you say "minor" problems. Some I have already mentioned.
Search. Works almost never when I first setup the gun after a "successful connection". Only time I can get the dang thing to work on a 50/50 is in storing points doing my normal data collection. It's a flip of the coin if it is going to work.
Guide lights. I use them all the time to make sure the gun is on me. I have yet to get them to work.
Tracking icon. If for some reason you don't give the software enough time after a shot and accidentally click the tracking icon you have just locked the program up. Only a restart will work.
Reacquiring lock. It is funny that only one time I was in the robotic screen (forgot version) and lost lock that I walked in the path of the scope and the gun reacquired lock. Have yet to get this to work again. Though is was a nice feature. As I thought why it would not do that in the normal store points or stake points screen was funny. I had to be in the robotic screen.
The software loves to keep the gun in standard mode instead of tracking on off-set shots. I don't know why it needs that accuracy when taking an offset shot is beyond me. Looks like a quick shot would do just fine. (And this is really not a problem. Just a suggestion)
I also wondered why I can't have the exact same feature codes/symbols/linework for the computer to show the exact same on the controller. (Not a problem just a suggestion)
> > I did some testing tonight to see if I could replicate the problem (and I believe I possibly did). Here are my results:
> >
> >
- > >
- Carlson SurvPC with Supervisor Tablet with Virtual Keyboard L/R and U/D arrow keys - I could not "joystick" the Carlson CR5 robot
>
> Ladd, Help me out here. Where did you find these arrows.
I might have mis-spoke regarding my initial (and apparent) non-success with the virtual keyboard. I did some additional testing this afternoon was able to joystick the robot with the virtual keyboard available on the Supervisor tablet:
However, I was still not able to get the instrument to turn using the integrated keyboard. My technical support staff briefed me this morning with the following:
>We have tested this on two different Supervisor's running SurvPC with the Carlson CR5 instrument and the Leica 1200 Robot and after multiple attempts by me and another programmer we are unable to reproduce this issue.
>
>The Arrow Keys consistently work in the tests we have done.
>
>They have also looked down into the actual SurvPC code and found the correct entries in there for Arrow Key behavior.
It's possible I have a newer tablet from that used by the Tech Support/Programming team and I am continuing my effort to hunt down the source of the problem.
Ladd. How do I get that keyboard. Mine is the small and black one with a blue outline. Seems to me like it is the one made for smaller controllers. The one you show looks to be way bigger and easier to use. I do know that I have the updated Algiz tablet. Unless they updated it again in the last 7 months.
As for the tech staff making it work. I'll believe it when "I" see it. Ship me the controller that "works" I'll pay for shipping!
edit - I had my virtual keyboard in the expanded mode which made everything smaller. My mistake.
I will still pay for proof that SurvPC works. I just don't see it. Reason being I have others that don't work with exact same equipment.
As soon as I saw the virtual keyboard and a stylus, I thought, "No way am I going to a platform like that." Using the Allegro CX, I can do *almost* everything from the hardware keyboard. The one thing I haven't been able to do -- at least not without a gazillion key presses -- is offset shots. Every time I have to grab the stylus for an offset shot I'm annoyed at how slow the procedure is. (Since offset shots comprise maybe 10% of my shots on a typical topo, I'm annoyed about 10% of the time.)
No virtual keyboards for me. I like to be able to use two hands to work the controller if I have them available, and one hand if I don't. I don't want to have to keep picking up and replacing (and dropping!) a stylus for every shot. I have too much to carry as it is...
Edit: While it's possible to work the Allegro with a fingertip instead of a stylus, the virtual buttons are small enough that it's challenging to hit the right spot. I do it on occasion, but prefer the stylus to a fingertip. And the keyboard to the stylus!
Slow down Jim. This virtual keyboard never comes into play. Only use it when in windows screen. This is not how the Carlson program works. I have used the Allegro, TSC1 & TSC2, and Suveyor+. With using all those I have without a doubt in my mind I will pick the Supervisor tablet. Of course I am currently using it on a 19 mile long job with multiple deed lines/section lines running everywhere so the screen size is very important for me. As for speed. I am just as fast with this because I use coding and its not bad at all. I have lent this out to a friend that uses the Surveyor+ on a daily basis and his next purchase was the Supervisor tablet. I guess when you get older the screen helps. Like I told him while he was borrowing it. You don't realize the difference until you go back to the Surveyor+.
Honestly if I have had the trouble you have had I would put the challenge to them to drop by my job site and either prove I'm an idiot or let me cross-grade for free to a Surveyor+ with SurvCE. Joysticking the robot when operating solo is rather essential.
On the other hand if they prove you wrong own up to it. 😉
I have to admit even with years of experience with different softwares I still commit the pebcak errors frequently.
> This virtual keyboard never comes into play.
Then how do you enter point descriptors?
Well Ladd said he didn't get it to work so I'm confident it doesn't work. He said he got the virtual keyboard to work which is a temp fix. (I wish someone at Carlson would have told me to try that out and I'm shaking my head for why I didn't think of the virtual keyboard method) I'm glad that he shed some light where the rest of the tech staff failed. This method sucks and using that method turns the gun at the blazing speed of 45 secs to go 360°. But hey it is better than nothing. And I have been dealing with nothing for months. The main thing is to get the actual hard keys to work or have the software show keys on robot screen like the tech staff says they see. I hope when they get them to work they will turn faster or have the double tap next gear speed or a slider speed setting I am use to with other software. I just don't like it when I hear the words "Its just you because ours works" Do you know how many times I have heard that in my career?
Well its not that small virtual keyboard in the picture. Its a full screen keyboard. Makes that one seem meaningless. Ok I see your point but you will just have to try it out to see mine.
Phillip, does your Tablet have internal (low grade) GPS? The new versions of Carlson can use the GPS assist to help the gun find you. Just a thought. While I agree the arrow buttons should work, the GPS thing is nice when it works.
Funny you say this because a long time ago I had problems with "Carlson tracking a prism" using my old 1100 series Leica. I had a guy from Carlson come to my house and show him my problems. He said it was with Leica. So I fired up the onboard TDS software and it tracked just fine. Then and only then he was convinced that I was telling the truth. Carlson never fixed the software and I sold the gun and bought a Trimble S3. They have moved on to support the 1200 series guns and didn't fix the 1100 series. I used the trimble for awhile and sold it because I couldn't shoot an overhead powerline more than 490'. I loved the trimble, other than the limited range on reflectorless. Loved the backpack case. (Leicas version of a "backpack" is a complete joke) I think they have the most complete robot but only if you use Trimble software. I use Javad GPS running Microsurvey and the problem with microsurvey is if you have a big job the program just shuts down. It cannot handle big jobs. Their fix was to just break the job into smaller jobs. I just wanted everything on the same page. I had heard such great reviews about Carlson so I thought I would give them a chance again. Especially since they came out with their "own" robot. So I bought this robot and upgraded to GPS on software. It is nice to have the same software running both but topoing with the Robot is a chore if you are not in the open.
:good:
When you used integrated survey on a Trimble and either VRS or local base, heck even WAAS - the robotic was dang near bulletproof. The only drawback was that the R8s were bulky on top of the 360.
Carlson had really better incorporate integrated surveying soon given how small the Triumph 2 is. This method will really come on strong soon.
It is a suggestion and I will try that but I have to use an older version because of that version with the gps search not working in that it doesn't record reflectorless shots over 500 so feet. Don't ask me why. So I'm on an older version now.
And if it works like Trimble/TDS gps search works. I have to shoot multiple shots before the software fixes on my position. To which after I had geolock I would go back into the search setting and redefine my window to a small opening. I thought this should be automatic. I also had to recharge the little gps on the rod. Which seemed to always be dead when I needed it. It was just too much to keep up with and the time it took to search wasn't that bad.
My problem now it getting that first lock and hoping it doesn't lose lock.
I ran SurvCE with an 1100 robot for about a year solid back in '08. I never had a single problem, ever. Tech support people are just that, people. Just like some people some of them will give up rather easily and point fingers at a different brand.
Carlson, in my opinion, is still the best at NOT doing this because for so long their business model relied on playing well with different brands. I think they made a bad move putting their stickers on a GeoMax robot and Novatel GPS, because now Trimble and Topcon (don't know about Leica) are severely impeding the way their DC software will work with their equipment. It may have been a foregone conclusion, though, and the only way to combat it was to sort of enter the hardware market.
I have used mostly Trimble equipment since '08 and I have a love/hate relationship with it. Their support is nonexistent. It also seems like they don't care that it is nonexistent. I would love to see Javad rock the boat for big three these next few years. We would stand to benefit from it.
