Ladd Nelson Carlson Software Thank You!

Brad,

You will find that Ladd (and most of the folks at Carlson) are indeed, first class.

Larry P

Carlson will not let you down. They have the best product and support in the business.

So sad that other companies don't try to compete with service after the sale.
Have you ever tried support with a company that rhymes with "schmeagle toint"?
"For support, press 9.......support is available for a charge of $75 per hour, please enter you credit card number at the beep to be connected to our support department...."

NOT what you're trying to hear when you call in from the field because their software locks up. I know it costs to provide support at that level, but Carlson seems to have worked it out.

Carlson ROCKS!
Hayes too!

Brad,

It is/was a pleasure to serve you; thank you for the gracious recognition. I and all the other Carlson team members are here to help you to the best of our ability.

--
Ladd Nelson

I've known Ladd for many years. He is top notch. Both now and before Carlson. Sometimes it's not the software that makes the difference, it's the people like Ladd that go that extra mile.

I'm out of the game now but thanks for all your help over the years Laddy. You are certainly one of the good guys.

Wow Deral, thanks for posting a reply to this thread.

I happen to think that you too are one of the "good guys" based on my many years lurking here (& there too, before).

My Dad & I reserve the use of the term "good guys" for a select few. If either he or I tell the other that so and so is a "good guy" that means that we can trust that person.

I too have always had positive experiences with Carlson. :good:

Thanks Brad. I appreciate that. Very much.

I've done this for so long that I have many to thank. Today was just an opportunity to say Thanks to Laddy.

We have all experienced the impersonal service calls to computer companies and it's refreshing when you contact someone that knows that you are dripping sweat, have a problem and they are your lifeline. And they dig in an help you solve the problem.

Sometimes it cannot be solved in a moment but some, like Laddy, do not rest until it is solved. My friend Danny, at Midwest, is the same way and has been for 30 years. We appreciate these people who not only sell a product but support, not it, but their customers.

I have other friends like Phil Stevenson, in support, that have the same ethics. They will listen to rants out of your frustrations, then calmly try and work the way though the problem.

It's often hard to remember that Laddy and others on the end of phone are trying to help when things go wrong in the field or office. No software or hardware is perfect and they are trying to help so don't start out confrontational but instead learn to be a team to solve a problem. In some places this can't be done but at Carlson and Laddy then it can be done.

He is definitely one of the good guys.

I've used Carlson for 3 years. I've never had to call for support. I bet if I did my comments would reflect all the good ones posted. My hat's off to Carlson....tis a surveyors software...many many kudos!

While I've never dealt with you Ladd, I've always had positive experiences with John Gerber and others.
I mean who ever heard of a Tech Support rep calling back to see if everything is figured out? In perfect English nonetheless!
Hats off to you guys. Keep up the good work.

Not only is their support excellent, but if you can find a more dependable, well built, and adaptable data collector than the Carlson Surveyor Plus you should buy it right away.

http://www.carlsonsw.com/PL_CS_Surveyor.html

> Not only is their support excellent, but if you can find a more dependable, well built, and adaptable data collector than the Carlson Surveyor Plus you should buy it right away.
>
>> http://www.carlsonsw.com/PL_CS_Surveyor.htmlbr >
Yeah...I have 3 of the Carlson Surveyor + data collectors...love em.
They are tough as nails...in fact I'm told you can use it as a hammer in a pinch.

We also have a Trimble TSC3 and Trimble TSC2. I like the TSC3 the best when it works (huge screen, friendly keys, nice buttons, etc.)...but it is nowhere near as rugged as the Surveyor+. In fact the TSC3 died a few weeks ago (we used it all day in the rain)...I'm swapping it out today for a new one.

IMO- The Carlson SurvCE software is WAY better than this Trimble Access stuff.
Unfortunately SurvCE wont run S6's, so Trimble has forced our hand with their proprietary collectors (good move on their part).

I don't know that I've ever spoken with Ladd, but here is my experiences with Carlson support.

For years I used PacSoft and still do for certain projects. I bought Carlson Survey 2004 after checking it out at Shawn and J.D. Billings. Looked slick. I had NEVER used AutoCAD for anything. PacSoft would be the other end of the spectrum.

At any rate, I printed the manuals and slowly worked though them teaching myself and calling on Shawn from time to time. However, for about a month, I bet I called Carlson Support EVERYDAY. By the end of it, I knew all of the support staff by the sound of their voice and they by mine. NEVER once did I catch flak for not taking a class or wasting their time. EVERYTIME they were helpful and didn't make fun of me when the "DOH!" moment came up in the conversation. At least twice I brought a bug to their attention and had a patch THAT DAY!

Their support is second to NONE. It is their support that has kept me using their products. At this point, I have no reason to use ANY other CAD system. I've made suggestions about other things that could be more helpful and low and behold, they were implemented in the next release, kinda like, This is Windows 7 and it was my idea.

Carlson ROCKS!

Evening,

It is real tough to come up with any better kudo's to Ladd and Carlson then the one's already scribed here already. I have Ladd's number on speed dial and I get answers to all of my questions regardless how dumb they can be.

I switched to Carlson in 2008 after 6 months of trying to get C3D to work as good as LDD. IT was the best decision I made that year.

The more I use it, the more I like it. The software "thinks" like a surveyor.

Bruce, if your reading these comments from your customers, you have a jewel of a tech support department and Ladd is second to no one.

Bob