I am trying to setup my Output Database file in Carlson Survey GIS settings and keep getting a command that I need to install "ADO/ADOX 6.0 database server".
I called tech support and they directed me to a page where I import a text file into the registry editor on my computer. Well I tried that and it still comes up with the same line of install "ADO/ADOX 6.0 database server". I have tried this multiple times and am at my wits end. I have tried calling tech support again and they aren't sure what the issue is either.
Has anyone ever had this problem before?
I am currently running Windows 10 with Carlson Survey 2016 IntelliCAD.
Thanks for any help in advance.
If i remember well it's about some A... Database Objects engine from Microsoft. From the Win95 ages. So search the Microsoft download pages .... Or Remove and reinstall.
Chr.
Thanks Christ, I am not in my element trying to figure this stuff out and have absolutely no support from Carlson. I always heard that they had good support, but that is not my experience in this case.
I recently turned on a new computer that had bare bones version operating system.
Took about a month for everything to install snd work properly.
There were about 500 updates to be installed between windows and user programs to make it happen.
good luck :8ball:
hillsidesurveyor, post: 394989, member: 7292 wrote: Thanks Christ, I am not in my element trying to figure this stuff out and have absolutely no support from Carlson. I always heard that they had good support, but that is not my experience in this case.
I think it depends on which module you are working with. Their support for the Civil/Survey modules is very good.
I spoke to soon about the poor customer support. I did get a call back from the lead IT tech and he was able to help me out so I am very thankful for that.
It ended up that I needed to download the 32 bit version of Carlson Survey instead of the 64 bit version. Don't ask me why, but this worked and I am off an running again.