I haven't been able to load the Javad support forums for a couple of days now.?ÿ Anyone else have better luck?
Can not load either.
Jim,
I tried at 5:30 PST and was successful, although I received a notice about "outdated certificates" the first time I tried.
JA, PLS, SoCal
Adam Plumley says "servers are being worked on".
Nate
Looks like their SSL expired. I probably wouldn't go around the warnings either, since it may have been compromised.
I haven't had any luck in finding any information from anybody either. Adam would only say:
Hi Kelly, the servers are being worked on.
When asked in follow up:
Good to know. I never received a notice of the planned outage... or was it planned?
Adam's automated reply was his response:
I will be unavailable from 5/19/23 until 5/28/23. If you need support please contact your Javad GNSS representative or one of the Live Technical Support Team members listed in the LS or email [email protected]. For Sales please send an email to [email protected]. Thanks, Adam
Matt Sibole didn't know anything about this outage, nor did Linda Campbell.
Emails to Eugene Aksyonov of course are ineffective because he, like so many of my Javad GNSS friends in the Moscow office (Moscow Office · The Triumph Palace, Moscow, 125057) have been thrown under the bus. Eugene would never have allowed this to happen, nor would have Javad allowed the condition to go unaddressed if he were still alive.
Both the support forum and the DPOS servers have been compromised since at least late 20230528
https://app.javad.com/jca/#/dpos/upload
https://support.javad.com/index.php
The old website is still apparently working:
As is the "new" website:
From its news-events page
https://www.javadgnss.com/news-events/
Not a word about the forum nor DPOS both being indisposed. But there is the exciting news about Javad GNSS opens office in Fort Worth. The Javad news release says Fort Worth, but Governor Beshear's press release says the new office is in Fort Wright, KY.
Apparently the move to KY has been planned for the past 18 months or so, at least that's what's suggested here:
https://www.bizapedia.com/ky/javad-gnss-inc.html
Regardless of Javad GNSS being in
Fort Worth, Fort Wright, or Frankfort, Javad users deserve Javad GNSS to be forthright.
What should have happened when the servers crashed, or were hacked, or whatever, instead of the silence for the past several days from Javad GNSS, there should have been an immediate response with an email sent to every customer in their database alerting them as to the nature and cause of the outage and that they would be notified immediately when the issue(s) had been resolved. Likewise, those who are subscribed to their newsfeed should have been duly and immediately informed. We need DPOS back up and running as soon as possible.
The other thing that Javad GNSS should do is stop hiding behind the Putin Elephant in the Room, pretending that it doesn't exist. If/ when the support forum ever is restored, do a word search for Ukraine, and see what comes up. I confess that I have remained silent on the Javad forum, biting my tongue for a myriad of reasons including and especially not wanting to hurt any of my friends. But healing and understanding can't begin to happen until we can begin to talk about what's been going on with Javad in Moscow.
On March 3, 2022, the morning when I received the newsfeed related to Shawn Billings' article, with its title, "A Surveyor's Perspective", my heart leapt because it has been utterly broken over Vladimir Vladimirovich Putin's horrific atrocities in Ukraine, not just this year, but for at least the past 10 years. By the way, if you haven't seen the excellent 2015 documentary covering the bloody period in Ukraine from late 2013 to early 2014, Winter On Fire yet, you should. It's most particularly salient for understanding today. My heart leapt because, just for a second, I thought I'd be reading a testament from a surveyor and user of Javad GNSS equipment in support of the peoples of Europe, Ukraine, and Russia, and a resounding denouncement of Vladimir Vladimirovich Putin and his absolute ruthless actions.
Thanks to my time spent working for Javad Ashjaee in 2014 and 2015, I still have many friends in Moscow and elsewhere in the world. I enjoyed immensely our collaboration and will always treasure that experience. I recall in March 2014 when I was flying across the country from Maine to California filled with tremendous excitement in anticipation of what laid ahead for that coming week in San Jose; meeting Javad Ashjaee, and possibly even working for him. At each layover in between Bangor and San Jose, the Crimean-Russian crisis was blaring on every airport television as the crushing military actions in Crimea had come to a full boil. I recall thinking at the time that my hope and dreams of working with Javad would be snuffed out before I even got off the plane.
The next morning, rested after a full day of travel, and yet to arrive at the factory, things seemed brighter to me with both the moon and sun shining opposite each other on the horizon. Traveling back home to Maine later toward the end of that week, on the vernal Equinox; Nowruz, the Persian New Year, the Triumph LS also began shining.
Photo date: 20141001 19:10 Moscow Time
Javad's article he had written in support of Vladimir Vladimirovich Putin's annexation of Crimea. That article, We the People, is still up on the Javad website.
That will certainly influence my purchasing decisions.
@lurker You know, you are right, of course! We(me, at least) were trying to avoid Javad from any political related articles in business area. To me it was just a rule to not mix business and "personal understanding of the life". In all terms it doesn't bring happy to both sites if you arguing, but life is boring if you don't arguing to somebody. For Javad this company was the projection of himself to the world. So he used this opportunity to make the world better. What is truth - it was sincere every time. He had this luxury in opposite to many others.
@kelly Thanks for the post. Yes it is truth, I am not responsible for the services and development in the company anymore. All activities transferred to the new management. It is sad to hear about the issues you guys experiencing at the moment, it is still hurting me(maybe due to many years spent to setup it), and I wonder why that happen but I can't comment it due to unawareness. It was a nice Team's picture that you had shared. I have the same but taken from other site (from office in San-Jose) :-).
I wish you all who has the issues have them resolved ASAP, regardless the different opinions around.
Good luck in the field!
But healing and understanding can't begin to happen until we can begin to talk about what's been going on with Javad in Moscow.
Kelly,
I haven't worked for Javad GNSS since August (as I recall) after nine years working as a contractor for them (mostly as an advisor). I don't have any financial interest in Javad GNSS. To perhaps add some clarity, from what I understand, the Javad offices in Moscow are no longer part of the company and I believe it's been disbanded. The company created a new office in Lithuania and some of the staff left Russia to move there. I don't know who moved or how many.
The war in Ukraine presented a lot of difficulties that most of the affected people did not ask for. As you pointed out, we have many friends in Russia, people I came to respect as talented programmers and engineers and who I value as people with families and interests (fishing, skiing, basketball, etc.) of their own. The loss of human life is the greatest loss the war brings, but there are many other losses too, one of which being the dispersion of a great team of people. For the record, before the war in Ukraine went hot last year, Trimble and Topcon also had programmers in Moscow, and both had to cease operations in Russia also.
The forums seem to be up and running again today.
Jim, it is but it could go back offline temporarily. Things should get back to normal next week.
Things should get back to normal next week.
When have things ever been normal?
The forums seem to be up and running again today.
Right, but DPOS is still not working.
DPOS is back online now.
Awesome! Thank you and the wizard(s) behind the curtain!
For what it's worth. The javad support forum is back up.
And, j-field has a new release out. (Probably a minor tweek) but, things are looking better over in J-Country. I was worried, but it seems to be back in the saddle. At least I hope so.
N
I have been trying to get an account on the Javad forum since I bought $30K worth of Javad last year. Never works. Finally called support. Some guy says, the forum is going away soon, it's old stuff written in C and it's unmaintainable, so we're not adding new accounts.
Meanwhile I can read it and see people asking questions. Wish I could ask questions.
In the interim, ask them here. There are a number of active Javad users hanging around, some of them very well-versed in the products.
Makes me wonder if they'd be interested in sponsoring their own dedicated forum here, i.e. at the new rpls.com. It would be a lot less work for them and I could give employees moderator access to it.