I received this recently:
1 review ( 1 STAR)
a month ago-
What Ms. Collins said....
"We bought our house back in 2013 (only one previous owner) and this company did the original property survey, which was provided to us by the seller. Fast forward about a year and we wanted to complete the fence installation around our yard, which required a property survey for the county permit. The copy of the survey provided to us by the seller was incomplete - the entire back property line was cut off. Now, this was certainly the fault of our title company, however, when trying to resolve the issue, it was suggested I contact the original surveyor. Upon doing so, I was treated with such disdain and disrespect that I was prompted to write this review. Their representative was condescending, extremely rude, and obviously lacks any semblance of customer service skills. They refused to provide us with a copy of the survey to the property, since we aren't the original owners. This may be normal practice, but it was the manner in which it was explained to us that was so outrageous. The disgusting attitude of the woman we dealt with is what made our experience with this company so negative. She even offered me a "mini education" in how the surveying industry works, which was that a new property survey should have been done before purchasing the house, regardless of the fact it had been done just 3 years prior. Why would that be necessary you ask? So they can make more money. Our title company dropped the ball in confirming the paperwork provided at closing was complete and accurate, but I would never recommend doing business with this company if you want to be treated like a human being. Take your business elsewhere - there are many other survey companies that are more reasonably priced and will treat you like a valued customer. Do NOT use these people unless you want to be treated like a moron."
My response...
Dear Ms.Collins,
You said, "They refused to provide us with a copy of the survey to the property, since we aren't the original owners. This may be normal practice"
My reply: Yes it is.
You also said, "Upon doing so, I was treated with such disdain and disrespect that I was prompted to write this review."
My reply: After reviewing the recorded conversation between you and our office, you were the person rude and offensive not us. When purchasing real estate due diligence is an important part of the transaction.
Thank you for the comment. Feel free to contact me at the office.
Your thoughts?
please tell us this isn't on yelp.
i wouldn't even fart in the direction of anything ever posted on yelp.
really that holds true for just about any on-line review (as a matter of fact, i cannot recall a single time i've read an internet comment or consumer review and come away more intelligent or better off for having done so), but yelp takes the cake.
I agree, ignore it. (regardless of the location of where that was posted)
People write negative reviews because they either had a truly bad experience or because they're a-holes. Sounds like you're dealing with the latter.
I bet the conversation would have went a little differently had she known it was being recorded.
I despise internet reviews. It just gives a platform to vindictive jerks to get attention.
Tommy Young, post: 447566, member: 703 wrote: I despise internet reviews. It just gives a platform to vindictive jerks to get attention.
there is a certain tyranny brewing that i suspect is only in its (correct usage there, [USER=10219]@FrozenNorth[/USER]) nascent stages. the arab spring is a great example: almost universally hailed at the time as an example of good things possible by the hive mind, several years later the results are largely a mess...
a local example that was just in the paper this morning:
"...regardless of the fact it had been done just 3 years prior. Why would that be necessary you ask? So they can make more money."
Maybe it's time that we do something about this, and make it so that at least our liability is limited to the original client, while they own the land. Then people have a choice whether they want to pay for another survey or not.
JPH, post: 447582, member: 6636 wrote: "...regardless of the fact it had been done just 3 years prior. Why would that be necessary you ask? So they can make more money."
Maybe it's time that we do something about this, and make it so that at least our liability is limited to the original client, while they own the land. Then people have a choice whether they want to pay for another survey or not.
any ideas? i've been sitting at this title company for going on a year now and i'd guess the number of transactions that take place with a valid, paid-for, current, certified-to-prospective-buyer survey is in the bottom quarter percentile. i knew it was happening to some degree but, really, it's staggering.
Hot take warning:
Without hearing the call, none of us have all the facts, and everything is your word against hers. What I see is a well-written, intelligent person, who got off the phone with your office with an extremely sour taste in her mouth. Your own comments seem to acknowledge that her only crime was having the audacity to call your office uninformed standard survey industry practices.
I'm not making any opinion on the reasonableness of her request, but what I am saying is that it would seem your office handled this very poorly. She even acknowledges that while she was upset you wouldn't provide the survey, she was more upset at the way at which you told her you wouldn't provide it. Unless she was literally on the phone screaming, cursing, and calling names, there's no excuse for someone to get off the phone with one of us and feel the way she did. How many times does the normal person have business with a surveyor in their lives? Not many, and I think you may have represented us poorly.
I would disagree with you. Some people are just cranky and the internet gives them a release. I just had a woman yell at me for have the audacity to set my instrument in the center of a 20' wide drive isle in a parking lot. She had plenty of room to navigate out of here space and around my instrument but still found time to tell me how inconsiderate I was for being in her way. I even moved my truck so she did not have to 'jockey' around it. She still kept complaining on how this was their parking lot (funny, I working for the owner and she is not them) and that I should not work when they are. It was everything I could do to stop myself from calling her a CU%&.
On another note, I'm impressed that you need to have a survey before you can build a fence. Secondly, this is what recording laws are for.
John Putnam, post: 447601, member: 1188 wrote: I would disagree with you. Some people are just cranky and the internet gives them a release. I just had a woman yell at me for have the audacity to set my instrument in the center of a 20' wide drive isle in a parking lot. She had plenty of room to navigate out of here space and around my instrument but still found time to tell me how inconsiderate I was for being in her way. I even moved my truck so she did not have to 'jockey' around it. She still kept complaining on how this was their parking lot (funny, I working for the owner and she is not them) and that I should not work when they are. It was everything I could do to stop myself from calling her a CU%&.
I ran into a woman like that in Boynton Beach, Florida.
Her problem is she was a yankee. Apparently incivility comes from having to talk through your nose.
I would suggest contact the owner of the website where it was posted and ask them to take it down. They didn't buy anything from you and were never a customer so they should have no right to post a review.
Having been in the middle of several property transactions thru the years when buying a tract of land, I always liked the part where they are negotiating about who pays for what and if there will be a survey or not and after they all have sputtered their wants and needs it comes around to why I think I know so much about what is going on and do not necessarily agree with them I can finally let them know that I am a Land Surveyor and that I do this every day of the week all year long and have been doing it for many years.
It is then that they all begin to mumble under their breath and silk away to their own dark parts of the world and try to ignore that they have been lying to me for the entire of this transaction in one way or another and that all their wining and dining has been reduced to a big waste of time on their wicked efforts.
tfdoubleyou, post: 447596, member: 12051 wrote: I'm not making any opinion on the reasonableness of her request, but what I am saying is that it would seem your office handled this very poorly
Your opinion is quite clear. Under no circumstances will I post a transcription of the recording, I feel it would be inappropriate.
And as an additional note, I have been in business for almost 30 years and this is our first complaint. I don't provide surveying services to the public or Governmtal agencies. 😎
Obviously you shouldn't post the recorded call, but you also shouldn't have used the woman's name, and perhaps shouldn't have brought this matter up at all as it seems your only purpose was to let us all have a laugh at someone who for all evidence appears reasonable, if somewhat uninformed.
I have no doubt 99.9% of the time your office is perfectly professional and pleasant to deal with. What I am arguing is that in this once-in-a-30-year time, something went seriously wrong on that phone call, and instead of identifying the problem, you seem to be reveling and disregarding how your office seriously upset and 'set right' some woman who's only crime was mild ignorance.
A Harris, post: 447607, member: 81 wrote: Having been in the middle of several property transactions thru the years when buying a tract of land, I always liked the part where they are negotiating about who pays for what and if there will be a survey or not and after they all have sputtered their wants and needs it comes around to why I think I know so much about what is going on and do not necessarily agree with them I can finally let them know that I am a Land Surveyor and that I do this every day of the week all year long and have been doing it for many years.
It is then that they all begin to mumble under their breath and silk away to their own dark parts of the world and try to ignore that they have been lying to me for the entire of this transaction in one way or another and that all their wining and dining has been reduced to a big waste of time on their wicked efforts.
As a civil engineer that does some surveying, I recently caught out a land surveyor in the reverse scenario.
tfdoubleyou, post: 447617, member: 12051 wrote: perhaps shouldn't have brought this matter up at all as it seems your only purpose was to let us all have a laugh at someone who for all evidence appears reasonable, if somewhat uninformed.
The post was to bring attention to the fact a new survey should be performed prior to any real estate purchase.
"She even offered me a "mini education" in how the surveying industry works, which was that a new property survey should have been done before purchasing the house, regardless of the fact it had been done just 3 years prior."
"She" is the VP of our Company and has been registered for 15 years.
Thank you for your opinion. 🙂
If its not too late, I suggest that you ignore this persons ranting and move on. The people that you want to work for won't do this to you nor do they frequent forums where this was discussed. If you must reply, simply say "thank you". If you value your reputation, less said, is usually better.
FL/GA PLS., post: 447553, member: 379 wrote: I received this recently:
1 review ( 1 STAR)
a month ago-What Ms. Collins said....
"We bought our house back in 2013 (only one previous owner) and this company did the original property survey, which was provided to us by the seller. Fast forward about a year and we wanted to complete the fence installation around our yard, which required a property survey for the county permit. The copy of the survey provided to us by the seller was incomplete - the entire back property line was cut off. Now, this was certainly the fault of our title company, however, when trying to resolve the issue, it was suggested I contact the original surveyor. Upon doing so, I was treated with such disdain and disrespect that I was prompted to write this review. Their representative was condescending, extremely rude, and obviously lacks any semblance of customer service skills. They refused to provide us with a copy of the survey to the property, since we aren't the original owners. This may be normal practice, but it was the manner in which it was explained to us that was so outrageous. The disgusting attitude of the woman we dealt with is what made our experience with this company so negative. She even offered me a "mini education" in how the surveying industry works, which was that a new property survey should have been done before purchasing the house, regardless of the fact it had been done just 3 years prior. Why would that be necessary you ask? So they can make more money. Our title company dropped the ball in confirming the paperwork provided at closing was complete and accurate, but I would never recommend doing business with this company if you want to be treated like a human being. Take your business elsewhere - there are many other survey companies that are more reasonably priced and will treat you like a valued customer. Do NOT use these people unless you want to be treated like a moron."
My response...
Dear Ms.Collins,
You said, "They refused to provide us with a copy of the survey to the property, since we aren't the original owners. This may be normal practice"
My reply: Yes it is.You also said, "Upon doing so, I was treated with such disdain and disrespect that I was prompted to write this review."
My reply: After reviewing the recorded conversation between you and our office, you were the person rude and offensive not us. When purchasing real estate due diligence is an important part of the transaction.Thank you for the comment. Feel free to contact me at the office.
Your thoughts?
I just read your transcript again.
You handled it properly (the chat room response).
I think you got some free advertising.
... Move on and consider it a "win".
Well there's your problem, right there. 🙂
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