Windows 7 - No Active Sync

Windows 7 has Windows Mobile Device Center, I've never had a problem connecting a TSC2 to it. Worst case, you copy the files from the TSC2 to a thumb drive and then to the PC.

Do you have the USB cable for the TSC2 (basically a printer cable)?

One thing to watch out for, as least on my Win7 64-bit system: you can't have more than one device connected to the Mobile Device Center at a time. I ran into this when I first got my Carlson Surveyor+ and couldn't get it to launch MDC when I'd plug in the USB cable. After much head scratching I realized that my old Allegro was sitting in its USB cradle, and that's what MDC was connected to. As soon as I unplugged the Allegro, MDC started recognizing the Surveyor+.

Thanks, I do have the usb cable that I used to download into active sync....I tried the rs232 port on the tsc2 but that didn't work directly trying to download survey controller on com 1.

seems like you need to download WMDC ,( https://support.microsoft.com/en-us/kb/931937 ) I'm pretty sure it's not included with win 7 . after install just connect usb cable and it should pop up

I assure you that your TSC2 will hook up to WIN7, no problem, once you download and install Windows Mobile Device Center. WMDC is just a rebranded version of ActiveSync for Win7.

I remind you that XP didn't come with ActiveSync. You had to download and install that at some time in the far ago past, too.

I have Win 7 Pro 64 bit.

Typically I just use Windows Explorer to transfer files between my PC and my Ranger 500x data collector.

I also have WMDC but don't need to use it. In fact, for some reason it only works the first time after I boot up. Afterward, it does not recognize my DC when I plug in the USB cable until the next time I reboot.
I am not familiar with a tsc2.

I have been struggling for months to get active sync to work on windows 7 and after reading these comments, I gave it another try on my laptop that I use when working out of town and got it to connect and download. Thanks guys.

Now I will not have to drag along my old XP just to download points.

Ed

Some notes:

1. I think that Windows Mobile Device Center is preloaded, but not installed on every Win7 machine. So the first time you hook up a device, windows will install it from the image that is part of the distribution. This can take 5 minutes.
2. When you first plug a collector into a USB hole, make sure the computer is online. It will automatically update/download any required drivers.
3. The download/update happens for every new device AND if a known device is plugged into a different USB hole on your computer.
4. It can take as long as 30 minutes for a device to be discovered, device drivers loaded, and then WMDC to start. And if you change USB holes, it can take an additional 20 minutes to register a previously know mobile device.
5. During the process, there will/may be a icon in the tray (but possibly hidden) that looks like a desktop CPU with a green circle rotating around.
6. AGAIN, IT CAN TAKE 30 MINUTES for the process to complete, the indication that something is happening is hidden.
7. You should hear a happy sound when you plug-in the USB cable.
8. Your firewall can be set to disable Windows Mobile Device Center (the connection appears as a TCP connection to your computer.) If you work at a big company, you may have to bribe the IT folks. It should be a two-donut deal (however if the IT person is thin, I have found toasted bagels with cream cheese to be a more successful bribe.)
9. On some computers there can be hundreds perhaps thousands of entries in the USB device table that can slow down or confuse the device driver manager in Windows. It is possible to clean out this list, here are my notes:

[INDENT=2]Get the DevView tool from http://www.nirsoft.net/utils/usb_devices_view.html and use it to uninstall the errant device driver for the GPS receiver. Download the USBDeview tool, there is a 32-bit and a 64-bit version, choose the correct version for your computer. Unzip the distribution ZIP file, run the ‰ÛÏUSBDeview‰Û tool as an administrator. I delete all of the entries that are not currently active and I don't recognize.[/INDENT]
[INDENT=2] [/INDENT]
[INDENT=2]On the computer that we load software onto devices with, after three months there can be 1000+ drivers for devices that we have shipped out. [/INDENT]

Good luck,

M

Thanks again everyone....and thank you Mark, always my hero.....and I am a one person shop...no ITT guy, could use one though...thanks again..

Mark Silver, post: 349677, member: 1087 wrote: Some notes:

1. I think that Windows Mobile Device Center is preloaded, but not installed on every Win7 machine. So the first time you hook up a device, windows will install it from the image that is part of the distribution. This can take 5 minutes.
2. When you first plug a collector into a USB hole, make sure the computer is online. It will automatically update/download any required drivers.
3. The download/update happens for every new device AND if a known device is plugged into a different USB hole on your computer.
4. It can take as long as 30 minutes for a device to be discovered, device drivers loaded, and then WMDC to start. And if you change USB holes, it can take an additional 20 minutes to register a previously know mobile device.
5. During the process, there will/may be a icon in the tray (but possibly hidden) that looks like a desktop CPU with a green circle rotating around.
6. AGAIN, IT CAN TAKE 30 MINUTES for the process to complete, the indication that something is happening is hidden.
7. You should hear a happy sound when you plug-in the USB cable.
8. Your firewall can be set to disable Windows Mobile Device Center (the connection appears as a TCP connection to your computer.) If you work at a big company, you may have to bribe the IT folks. It should be a two-donut deal (however if the IT person is thin, I have found toasted bagels with cream cheese to be a more successful bribe.)
9. On some computers there can be hundreds perhaps thousands of entries in the USB device table that can slow down or confuse the device driver manager in Windows. It is possible to clean out this list, here are my notes:

[INDENT][INDENT]Get the DevView tool from http://www.nirsoft.net/utils/usb_devices_view.html and use it to uninstall the errant device driver for the GPS receiver. Download the USBDeview tool, there is a 32-bit and a 64-bit version, choose the correct version for your computer. Unzip the distribution ZIP file, run the ‰ÛÏUSBDeview‰Û tool as an administrator. I delete all of the entries that are not currently active and I don't recognize.

On the computer that we load software onto devices with, after three months there can be 1000+ drivers for devices that we have shipped out.[/INDENT][/INDENT]

Good luck,

M

Thanks Mark from me too, I just got back to the office after being on the road this week and tried the WMDC again on the office work station and this time I took your advice and just let it keep trying to connect instead of pulling the plug when it first said that the device was not recognized and it finally worked.

Ed

I give up, still won't connect...on the screen when wmdc pops up which options do you choose...

allow USB connections

allow connections to one of the following (com1) (com2) (Bluetooth)

this computer is connected to ?

allow automatic device authentication

allow data connections on device when connected to pc

Do all these need to be checked? What the heck am I doing wrong?

rberry5886, post: 349913, member: 232 wrote: I give up, still won't connect...on the screen when wmdc pops up which options do you choose...

allow USB connections

allow connections to one of the following (com1) (com2) (Bluetooth)

this computer is connected to ?

allow automatic device authentication

allow data connections on device when connected to pc

Do all these need to be checked? What the heck am I doing wrong?

I have all of them checked and allow Bluetooth. One thing that I did was to try all of my USB ports until I found one that started the driver update that Mark referred to and let it keep trying to connect and when I came back later, it had connected.

Ed

Thanks Ed, will try in a little bit....how did you have your computer hooked to, it asked for internet, automatic, etc.

rberry5886, post: 350015, member: 232 wrote: Thanks Ed, will try in a little bit....how did you have your computer hooked to, it asked for internet, automatic, etc.

Yes, this computer is connected to the internet.

Ed

Thread is a year old but close to on-point, so I'll start here ...

TSC2 and Windows (7x64) have suddenly stopped working together via USB. Used to be, plug USB into TSC2, Windows made its happy sound and up popped TSC2 in Explorer as mass storage; drag & drop files both ways, all was well & easy. TSC2 would stay turned on as long as it was connected to USB.

Now Windows makes the happy sound but TSC2 never shows up in Explorer or WMDC. If TSC2 is off when USB is plugged in, it turns on and also shows up in Devices as "MS Windows Mobile Remote Adapter." After the no-activity timeout when TSC2 goes to sleep (around 2 minutes?) and turns off screen, Windows makes the disconnected sound and the Remote Adapter disappears from devices; turn TSC2 on and it starts over.

So is the problem more likely on the TSC2 side or Win7 side and / or any ideas of how to fix? I can use the other USB port on the TSC2 to off-load and then up-load to computer but it's a bit of a PITA and really cuts into my sense of efficiency ....

I have 2 power boot modules, same result with both; have tried all available USB ports and used different USB cables, all with same result. Probably something so simple but it is eluding me ....

Thanks,

Scott

Have you gone into settings ~connections ~usb to pc and unchecked the "Enable advanced network functionality" box? I see this issue all of the time and that usually fixes it.

Ubetcha ... just to be sure, I double checked just now and tried it both ways and .... same result, bummer. Previously, I saw some posts say make sure it's enabled and some say disabled (on the TSC2 side), so I tried it both ways then and now ... still no joy.

I have one Ranger 3 that would always disconnect about halfway through a mass download. I usually download everything off the data collector every 3 or four weeks as a precaution. This was the only unit that would disconnect. I had to check he box for enhanced network functionality. I guess it is device specific.

I do have trouble getting the Rangers to connect at times. I have 5 company data collectors, and my three personal data collectors that "I" use when I go to the field. I thought it was tough keeping up with my personal equipment when I was solo. Keeping equipment for 3 to 5 crews is tough! For some reason, they don't take as good care of the equipment as I did. They don't use my personal equipment.

Thanks for the tips Mark. I will print these out and put them by the computer at the office.

My solution to these never-ending data collector connection issues is, and has been for years, a thumb drive that I back up my day's entire job directory to at least every single evening and often between jobs after a bit of critical work is completed. There is only a single copy of the directory on the stick, I overwrite it every time, then when I get to the office I make a folder named for the days date and copy the entire jobs directory from from the thumb drive into this folder. This way I have a daily snapshot of exactly what was in my data collector at the end of that day on my office machine, and a thumb drive with a back up of the day before in case my data collector fails. In which case I can restore everything to a new data collector without having to even go back to the office. Be aware that most newer thumb drives (especially the higher capacity ones) are formatted NTFS while most data collectors will only read/write to FAT32 format. Just reformat your thumb drive to FAT32. Also no need to buy thumb drives with a higher capacity than 32Gb as that is the upper limit of the size of a drive in the FAT32 system.