Trimble Business Center — Produce final deliverables in one workspace. Start free trial.

AI Assistant
Notifications
Clear all

"Unable to get a distance measurement" - Survey Pro error with Trimble S5

2 Posts
2 Users
0 Reactions
1,476 Views
kjac
 kjac
(@kjac)
Posts: 123
Free
Topic starter
Translate ▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

This just happened randomly when trying to shoot a -30mm standard prism, and now it will not take a shot. I've tried rebooting the data collector and the robot, as well as making a new job file. I've selected different targets in survey pro, switched to reflectorless and back...nothing. Any idea what the issue might be?


 
Posted : November 5, 2023 5:12 am
gmpls
(@gmpls)
Posts: 464
Free
Translate ▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
 

It's been awhile since I used that collector/software but I would first try to pull the battery and leave it out for at least 5 or 10 minutes and then start a new job and import the coordinates. If it still doesn't fix it then do a hard reset followed by creating a new job.

Have you tried it with a different collector? It's possible you have bigger problems but I did have a similar issue with that collector setup and a Focus 35. Everything worked fine with my collector and other instruments as well as a different collector and my instrument but they didn't work together.

Good luck!


 
Posted : November 6, 2023 10:48 pm