We sometimes think our clients are nutty. Imagine working fo...

holy-cow

(@holy-cow)

Posts: 25292

Topic starter

THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED CUSTOMERS:

1. "They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."

2. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."

3. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."

4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."

5. "The beach was too sandy. We had to clean everything when we returned to our room."

6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."

7. "It's lazy of the local shopkeepers in Puerto Vallartato close in the afternoons. I often needed to buy things during 'siesta' time -- this should be banned."

8. "No-one told us there would be fish in the water. The children were scared."

9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."

10. "I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts."

11. "The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."

12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair."

13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."

14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."

15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."

16. "We had to line up outside to catch the boat and there was no air-conditioning."

17. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."

18. "I was bitten by a mosquito. The brochure did not mention mosquitoes."

19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."

Posted : August 1, 2023 7:52 am

Joe

(@one-cup-o-joe)

Posts: 240

Customer

priceless

Posted : August 1, 2023 8:48 am

paden-cash

(@paden-cash)

Posts: 11088

Something similar I read about "gripe sheets" regularly given to aircraft maintenance personnel by pilots. In the text it refers to maintenance staff as engineers. As a surveyor I think of engineers in a completely different light...I've rarely ran into engineers with such an acute sense of humor: (my favorite is the last one)

After every flight, pilots are required to fill out a form, called a gripe sheet which tells mechanics about any problems with the aircraft. The mechanics then correct the problems, document their repairs on the form and then pilots review the gripe sheets before the next flight.

Even though this is a serious process some engineers tend to make there responses amusing.

Pilot: Left inside main tire almost needs replacement.
Engineers: Almost replaced left inside main tire.

Pilot: Test flight OK, except auto-land very rough.
Engineers: Auto-land not installed on this aircraft.

Pilot: Something loose in cockpit.
Engineers: Something tightened in cockpit.

Pilot: Dead bugs on windshield.
Engineers: Live bugs on back-order.

Pilot: Autopilot in altitude-hold mode produces a 200 feet per minute descent.
Engineers: Cannot reproduce problem on ground.

Pilot: Evidence of leak on right main landing gear.
Engineers: Evidence removed.

Pilot: DME volume unbelievably loud.
Engineers: DME volume set to more believable level.

Pilot: Friction locks cause throttle levers to stick.
Engineers: That’s what friction locks are for.

Pilot: IFF inoperative in OFF mode.
Engineers: IFF always inoperative in OFF mode.

Pilot: Suspected crack in windshield.
Engineers: Suspect you’re right.

Pilot: Number 3 engine missing.
Engineers: Engine found on right wing after brief search.

Pilot: Aircraft handles funny.
Engineers: Aircraft warned to straighten up, fly right, and be serious.

Pilot: Target radar hums.
Engineers: Reprogrammed target radar with lyrics.

Pilot: Mouse in cockpit.
Engineers: Cat installed.

Pilot: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
Engineers: Took hammer away from midget

Posted : August 1, 2023 9:17 am

jflamm

(@jflamm)

Posts: 345

Registered

Something similar I read about "gripe sheets" regularly given to aircraft maintenance personnel by pilots. In the text it refers to maintenance staff as engineers. As a surveyor I think of engineers in a completely different light...I've rarely ran into engineers with such an acute sense of humor: (my favorite is the last one)

After every flight, pilots are required to fill out a form, called a gripe sheet which tells mechanics about any problems with the aircraft. The mechanics then correct the problems, document their repairs on the form and then pilots review the gripe sheets before the next flight.

Even though this is a serious process some engineers tend to make there responses amusing.

Pilot: Left inside main tire almost needs replacement.
Engineers: Almost replaced left inside main tire.

Pilot: Test flight OK, except auto-land very rough.
Engineers: Auto-land not installed on this aircraft.

Pilot: Something loose in cockpit.
Engineers: Something tightened in cockpit.

Pilot: Dead bugs on windshield.
Engineers: Live bugs on back-order.

Pilot: Autopilot in altitude-hold mode produces a 200 feet per minute descent.
Engineers: Cannot reproduce problem on ground.

Pilot: Evidence of leak on right main landing gear.
Engineers: Evidence removed.

Pilot: DME volume unbelievably loud.
Engineers: DME volume set to more believable level.

Pilot: Friction locks cause throttle levers to stick.
Engineers: That’s what friction locks are for.

Pilot: IFF inoperative in OFF mode.
Engineers: IFF always inoperative in OFF mode.

Pilot: Suspected crack in windshield.
Engineers: Suspect you’re right.

Pilot: Number 3 engine missing.
Engineers: Engine found on right wing after brief search.

Pilot: Aircraft handles funny.
Engineers: Aircraft warned to straighten up, fly right, and be serious.

Pilot: Target radar hums.
Engineers: Reprogrammed target radar with lyrics.

Pilot: Mouse in cockpit.
Engineers: Cat installed.

Pilot: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
Engineers: Took hammer away from midget

There's no way any of these were handed back with a straight face.

Posted : August 1, 2023 9:24 am

TNT

(@tnt)

Posts: 19

Registered

That stuff is hilarious.

Posted : August 1, 2023 11:46 am

RADAR

(@dougie)

Posts: 7889

Registered

Imagine working for Tiger Oil:

Posted : August 1, 2023 11:52 am

Bruce Small

(@bruce-small)

Posts: 1508

Registered

Then there was the complaint about the hotel not serving bacon with the breakfast eggs (in Israel).

Posted : August 1, 2023 12:17 pm

rover83

(@rover83)

Posts: 2346

Registered

@dougie

Oh boy, Mike Davis and Tiger Oil.

My dad grew up in Houston, and ended up working in oil & gas there, for pretty much his entire career as a chemical engineer. He never worked for Tiger but he heard some stories.

Posted : August 1, 2023 12:43 pm

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