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Need a little tech support on Sunday morning....

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(@eddycreek)
Posts: 1033
Customer
Topic starter
 

Had to have a virus cleaned off this computer a couple weeks ago. Now, some websites, like this one, won't display all the logos, buttons, etc. Have tried all the settings I can find under tools, but haven't found anything that works. Everything under multimedia in advanced settings except "Show Image Download Placeholders" is checked. When I right click on the boxes I see and select Show Picture, nothing happens. Trying to pay some bills, but it's hard to do when some of the buttons don't show up. Any ideas?

 
Posted : January 15, 2012 6:57 am
(@holy-cow)
Posts: 25292
 

Mail them a check.;-)

 
Posted : January 15, 2012 7:04 am
(@eddycreek)
Posts: 1033
Customer
Topic starter
 

I assume theres a smiley face after that, but I can't see it.

 
Posted : January 15, 2012 7:08 am
(@holy-cow)
Posts: 25292
 

Yes, and it's winking at you.

 
Posted : January 15, 2012 7:12 am
(@just-mapit)
Posts: 1109
Registered
 

Do you have CCleaner or spybot? If not you can download a free version and run. This happened to me before and I think it was CCleaner that fixed the prob.

 
Posted : January 15, 2012 7:28 am
(@comerpepls)
Posts: 82
Registered
 

Malwarebytes is an excellent program that cleans up many issues. This, with CCleaner really work well. The CCleaner designer also has an excellent recovery program called Recuva. After reuva-ing a drawing I accidentally erased (saving about 6 hour of work), I made a donation to them, and continue to do so for some of the free programs I use.

Try Malwarebytes.

Doug

 
Posted : January 15, 2012 7:52 am
(@plparsons)
Posts: 752
 

Try uninstalling your browser and reinstalling. I've had conflicts with buttons as well, and found a reinstall of Firefox fixed it. I'm pretty sure I did it to myself, as was attempting to remove all vestiges of a well known antivirus software. I suspect I went a .dll too far and corrupted the operating parameters.

 
Posted : January 15, 2012 8:29 am
(@eddycreek)
Posts: 1033
Customer
Topic starter
 

Tried CCleaner and malwarebytes, still no pics or buttons. May have to get the PC Doctor back on it tomorrow.

 
Posted : January 15, 2012 8:50 am
Wendell
(@wendell)
Posts: 5782
Admin
 

I've been trying to write a complete set of articles on PC maintenance and fortunately, the most critical ones have already been written:

http://harntech.com/news/

In your particular case, check out the Malwarebytes and CCleaner articles. 🙂 <--- a text smiley so you can see it

 
Posted : January 15, 2012 8:51 am
(@eddycreek)
Posts: 1033
Customer
Topic starter
 

Wendell

Read the articles, downloaded both softwares, ran a full scan, still no pics. i.e. on this reply page, in the upper left I can only see a box and red X with the "Beer Leg...." text, and the buttons in the upper right are just boxes and with an x in them. I can see the buttons with text to the right of this box, lower ones just an x. Right click doesn't do anything.

I can see your avatars in the responses.

I'm guessing a setting somewhere, just can't find it.. Any ideas?

 
Posted : January 15, 2012 9:58 am
(@joe-m)
Posts: 429
Registered
 

What web browser are you using?

 
Posted : January 15, 2012 10:13 am
(@jon-payne)
Posts: 1595
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See if this page adresses the problem -

http://www.java.com/en/download/help/redximage.xml

 
Posted : January 15, 2012 10:14 am
(@jon-payne)
Posts: 1595
Registered
 

Or try this page for information -

http://support.microsoft.com/kb/283807

I had a similar issue in the past and it was due to antivirus software I had installed. I had to set some level of permission in the antivirus software to deal with the problem, but I don't recall the specifics of what I did.

 
Posted : January 15, 2012 10:18 am
(@eddycreek)
Posts: 1033
Customer
Topic starter
 

IE 8.0.6xxxx

 
Posted : January 15, 2012 10:32 am
(@just-mapit)
Posts: 1109
Registered
 

Have you a restore point?

Musta been a bad on...good luck.

 
Posted : January 15, 2012 11:07 am
(@brad-ott)
Posts: 6185
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Maybe some of these [msg=72622]tips[/msg] will head you in the right direction?

 
Posted : January 15, 2012 12:57 pm
(@eddycreek)
Posts: 1033
Customer
Topic starter
 

Thought maybe that was it, but still doesn't work. Clicking on properties on the buttons shows they seem to all be .png files.

 
Posted : January 15, 2012 2:45 pm
(@joe-m)
Posts: 429
Registered
 

The post from John Payne with the link to Microsoft is the one I would try. But honestly, the biggest problem you will continue to face is the multitude of viruses that are written to take advantage of problems with Internet Explorer. I highly, highly recommend you download and try Mozilla Firefox or Google Chrome and use these are your primary web browsers.

http://www.mozilla.com/firefox/

htp://www.google.com/chrome

 
Posted : January 15, 2012 2:51 pm
(@half-bubble)
Posts: 941
Customer
 

there's some kinda security level setting about whether IE will load graphics from domains other than the page you're looking at.

 
Posted : January 15, 2012 2:52 pm
Wendell
(@wendell)
Posts: 5782
Admin
 

Ditto that.

 
Posted : January 15, 2012 3:26 pm
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