Yesterday, I downloaded the OPUS X90 that I have been running on a Pillar for the last 21 days. When we pulled it down, I noticed a small crack in the lower plastic housing. I snapped a picture of it. My plan was to put some tape over it to seal the unit. I e-mailed Mark Silver with the picture and asked him if he thought the crack would effect the antenna phase center. His replay was that he had shipped a new receiver and to return the old one in he same box with the return return shipping tag. This is what I call customer service. We will be adding some more OPUS X90 GPS to our tool box in the future.
🙂 😉 😀 🙂 😉 😀 🙂 😉 😀 🙂 😉 😀 🙂 😉 😀 🙂 😉 😀 🙂 😉 😀
I have been impressed with Mark's willingness to help anyone, even before they become a customer.
Mark helped me with some Promark3 and GNSS Solutions questions before I became a customer.
When The OPUS X90 units came out, I did no even hesitate to consider them for the upgrade replacements for my Promark3 units. His service before and after the sale has been tremendous. It is obvious they have a top notch outfit.
I am planning a road trip out west in the next year or so now that the wife has a new job, and will have some vacation. Salt Lake City will be a stop on the way just to meet Mark in person, and buy him lunch.
:gammon:
🙂 :good:
The replacement unit arrived today. We are going to swap receivers in the morning, download the cracked one and ship it back to Mark. I give MArk Silver and Igage top marks for customer service. I hope that we will be able to put a few more OPUS X90 receivers to work this summer.
:star: :star: :star: :star: :star: :star: :star: :star: 🙂 😉 😀 :good: :beer: :star: :gammon: 🙂 😉 😀 :good: :beer: :star: :gammon::star: :star: :star: :star: :star: :star: