I have 2 R8 model 2 receivers. Originally I had two units that were bought new at the same time, same firmware, etc. Then one fell in the river last year (not recovered), so I bought another R8-2 to replace it. It does not have the same firmware, my original has 4.64 and the replacement has 3.64.
Yesterday, one of the units (the replacement) would not connect via bluetooth to a Yuma data collector running access (it always did before). The other R8-2 unit connects no problem. I rebooted the R8, removed the BT entry for that unit from the Yuma and then did a search, it found the unit and installed the driver, Everything seems OK. But it still will not connect inside a survey. Before the suggestion is made, yes I do have that particular unit selected as the rover (I am not an idiot, I have been doing this for a while). My phone (Trimble DL app) will connect, no problem. And a TSC2 with survey controller will connect as well, but that DC has a touch screen that is messed up.
Using winflash on my PC, I changed the BT ID on the receiver, and when I went back in to trimble access on the Yuma, it was showing the new ID, so it is communicating with the receiver. But it won't connect inside a survey.
Any ideas? I know that there are two versions of the bluetooth board on the R8-2's, because the R8-2 unit that is my original was rebuilt and a new BT board was put in.
OK, so you bought 2 units, with v 4.64. One died, and you replaced it with another USED one. That had older firmware. Have you contacted your dealer, and had them UPGRADE the firmware, from the used unit, to the same as your purchased unit?
OR,
has the hardware changed, so it cannot be upgraded? I have seen both situations.
Story:
A buddy of mine bought a nice sawmill. Kubota diesel. All the fixins. Hydraulics. His mill and barn burnt.
The company (Wood Miser) sold him a new mill AT COST, to get him back in business.
Call your dealer, and SEE if they will let you swap in BOTH the wet unit, and the good older unit, for a NEWER one, that will run....
It is to these companies advantage, to help end users.
If they won't, let us know.
I'd think they would.
N
Well, as I said, the "wet" unit was not recovered. And the replacement was bought cheap, "as is". Worked fine until yesterday. I am not sure if it is the Yuma or the R8 that is the problem, as I said the TSC2 and my phone both connect to the problematic unit. The TSC2 with survey controller works just fine. So maybe it is the Yuma. But that works fine with other units (the other R8, two R10's, and an R7)
PM Sent
Ah... Got it. "Not recovered", means "not retrieved".
I was thinking it had "not recovered", as in was "still sick".
Ok.
I expect all scientific contraptions to keep improving....I like it!
I don't know the Yuma dc. I<m guessing you are using the one that connects as a base and the replacement R82 as the rover. Have you checked you Survey Styles options to see if you have the replacement R82 set as your rover and not the base ?? I think that's what I would look at. That or touch on the BT icon, look for your replacement R82 connectivity, then, once it appears, hit the refresh then done.
No doubt you tried this:
I've a time or two had a similar issue with my TSC2. Very frustrating, works one day, then doesn't work the next.
A soft boot of the TSC2 fixes it. I don't touch the R82s.
With the R83s there are times when the BT connectivity fails. Rebooting the antenna occasionally by holding down the power button works. I'm not sure how that works with the R82s.
First thing I did was reboot the R8 (hold button in for 30+ seconds). And I rebooted the Yuma. TSC2 always works fine. We were doing RTK yesterday, had to use the TSC2 to start the base (the no-BT-connect R8) and then use the Yuma to do the survey (because the TSC2 has a semi-crippled touch screen).
I tried updating firmware, updating BT software, none of it would take.
Our S6 (2006 model) is in for repair (focus motor), when I pick it up I will see if the R8 will connect to a different Yuma. If it will, then I will suspect the Yuma is the problem.
Extremely unhappy with the dealer. We are in the middle of our "deformation season", where we do a lot of deformation surveys between July and November. We have one S6 high precision model that we use for the surveys. The S6 began making noises, and we noticed the focus knob didn't do anything. So took it in on August 10. Told them that we could live without it until August 25 because the surveyor who does these surveys would be on vacation until then. They said no problem, it would be done in 10 days. On August 28, they called and said here is the estimate ($1500), we cannot do anything until you approve the estimate. Idiots, that was 18 days after I dropped it off. So of course I wanted it fixed ASAP. Then they said yesterday they need to order a part. They did offer to get me a loaner, but it has to be a 1"/1 mm instrument, which they said they had but were not sure if it was out on rental.
The instrument is in excellent condition, a replacement would be $35K, why would I not want it fixed? And they absolutely knew the situation. Same dealer who has been giving me the run around on my R10 modem for nearly 9 months now.
From what I have heard, trimble does not let you use another dealer. I felt an allegiance to this dealer for various reasons, one of them was that my ex business partner worked there, but now he left. I do like the sales person I deal with, he has usually been helpful, but I am very frustrated with them otherwise, especially in service. Granted, I am not a big customer, but for a two person company (myself and one employee), I have bought a LOT of Trimble equipment over the years.
John Hamilton, post: 444032, member: 640 wrote: I tried updating firmware, updating BT software, none of it would take.
Our S6 (2006 model) is in for repair (focus motor), when I pick it up I will see if the R8 will connect to a different Yuma. If it will, then I will suspect the Yuma is the problem.
Extremely unhappy with the dealer. We are in the middle of our "deformation season", where we do a lot of deformation surveys between July and November. We have one S6 high precision model that we use for the surveys. The S6 began making noises, and we noticed the focus knob didn't do anything. So took it in on August 10. Told them that we could live without it until August 25 because the surveyor who does these surveys would be on vacation until then. They said no problem, it would be done in 10 days. On August 28, they called and said here is the estimate ($1500), we cannot do anything until you approve the estimate. Idiots, that was 18 days after I dropped it off. So of course I wanted it fixed ASAP. Then they said yesterday they need to order a part. They did offer to get me a loaner, but it has to be a 1"/1 mm instrument, which they said they had but were not sure if it was out on rental.
The instrument is in excellent condition, a replacement would be $35K, why would I not want it fixed? And they absolutely knew the situation. Same dealer who has been giving me the run around on my R10 modem for nearly 9 months now.
From what I have heard, trimble does not let you use another dealer. I felt an allegiance to this dealer for various reasons, one of them was that my ex business partner worked there, but now he left. I do like the sales person I deal with, he has usually been helpful, but I am very frustrated with them otherwise, especially in service. Granted, I am not a big customer, but for a two person company (myself and one employee), I have bought a LOT of Trimble equipment over the years.
I feel the same way about them. Seven month run around on buying a piece of equipment, only to find out that they aren't the dealer for that line even though it's all yellow.
