CW,
I would like this to be out in the open. I'm sure you understand.
I do want to clear up one thing. There is no required "Leica SurvCE". Leica is a reseller for that SurvCE software and on the label it says Leica Geosystems as they are the licensee. That being said, there is no difference between the SurvCE you can purchase from Leica and the SurvCE you can purchase from Carlson. None. If someone has told you different, they lied to you. I only purchase the survCE I sell from Carlson, never Leica. It's also only sold at the Carlson prices.
1st). I have to clear this up – Since I purchased this equipment I believe Leica has changed this because of this and other issues with Carlson. So please don’t tell me something that you have no knowledge of like it is the truth. - The box clearly states Leica SurvCE and yes I was required by my Leica dealer to purchase this software at a higher price than the Carlson SurvCE in order to run it on a Leica controller. I had no option about this. End of Story, anyone who is telling you different is lying. I even had other licenses of Carlson and I wasn’t able to utilize them with Leica because of this requirement.
All that being said, I am aware of your connection issues. I ran into them as well. We've done a lot of testing and the problems have been fixed with an extra procedure. I hate that the problem existed too. Doesn't make me hate the brand though. The unit itself functions wonderfully.
If you are aware of my issues and they have been corrected in any way, than please provide information on how I can obtain that information. To my knowledge my communication issues have not been fixed in any way and know one has ever provided me with any way around these problems or a fix through extra procedures. As I stated, I have spent thousands of dollars trying to get this to work and I am still using this equipment and it is not fixed. The unit functions terrible, do you even have one of these units?
CW, from your posts I have gained respect for you on how you approach different issues, in this case you are wrong in what you say and it sounds like the typical Leica dealer rhetoric that I have been subjected to since I tried to get Leica to stand up to their product. It’s simple in my mind, if I was at fault (a point which Leica has admitted to me) I would work at the issue to make it right for my client. Leica has not done that for whatever reason.
I could understand how Leica could state that they cannot control or guarantee that other manufactures products will work with Leica, how could they? This is not the case in my situation and I am really tired of hearing that as an excuse. When Chevy puts a Warner differential in their trucks and the rear end goes out, they fix it instead of blaming someone else. I am pretty sure this system has a Novatel or other manufacturer’s antenna inside, is Leica not liable for that piece of the package also? Where does it stop? How much of Leica equipment is actually manufactured by Leica? No more rhetoric please.
For these reasons I will not purchase GPS equipment as I do not trust Leica. Now I do not hate the brand as you say, I have used Leica products extensively for my 30 plus year surveying career and think the robotic technology is wonderful. Really all Leica would have to have done was make it right in some way. Seriously
Seems to me that someone from Leica has been trying to reach out to you. Below is the link to the thread in case you missed it. Member mte4lgs left a reply to your rant.
[msg=224922]Bear Bait Leica Help[/msg]
Bear Bait,
I think the issue with you and CW are discussing about Carlson is that as of now third-party software can be loaded on the Leica data collectors but are just plain vanilla versions of that third party software compiled for the operating system running on a particular operating system.
What affected you...
Only on the System1200 RX1250 and only on the System900 RX1250 was there a Leica branded version of Carlson SurvCE. So if you are looking at a box labeled Leica SurvCE you either had a RX1250 (there were about 4 variations) or an RX900 (there were two variations I believe). You could not install Leica SurveCE on anything else.
So anything newer than the RX1250 like a Viva CS controller would just have plain Carlson or what ever installed
Now on the I hate Leica GPS postings...
You example about Chevrolet using a non-Chevy rear-end in a truck and just replacing it when it is broken has no logic behind it towards the software. If the third party manufacturer of the rear-end in in the Chevy truck had a bad design or the third party just refused to fix the design in their rear used in the Chevy..... then Chevy is screwed. Chevy would have to keep putting bad rear ends in their trucks and the truck would keep failing or they would need to find someone else who made a rear-end that actually worked and then use their rear-end.
So... Leica had branded software from Carlson that would not work properly in some cases. If Carlson did not fix it .. Leica had to move on in this software situation and quit trying to have a branded version. Leica should have just stuck with their software SmartWorx. Maybe you tried that. If there were limitations in interfacing with something then Leica should have work with you to move up to System1200 instead of GPS900.
If you are going to continually gripe about the issue.... just start a I hate Leica GPS thread once or twice a week. You have the right to free speech. Do what you want. But if people other than the ones you have dealt with in the past are trying to help rectify the issue and all you want to do is to continue to keep complaining about a 6 year old product then just stop posting or accept their help. I have contacted you to see if I could help or if I could contact someone in Leica management for you. Same thing as the post at:
http://beerleg.com/index.php?mode=thread&id=224922
..Look at reply from mte4lgs
In your replies to me I remember that you only said you tried it in the past and did not get anything you could accept but there were no specifics that I remember. Maybe Leica could now resolve the issue. The GPS900 product would probably be at least 4 or 5 years old and people are still trying to help. What not give it one more shot?
and before there are the usual reply posts...
Yes I worked for Leica and yes I am a Leica dealer.
After I thought about this thread after work yesterday I regretted posting it. Nothing in it was false but I had a bad day and it’s my fault I keep repeatedly stepping in this pile of! Please excuse me for my negativity toward this subject. With that said I can’t help this. - After I read the reply from surveythemark, I had to laugh, why do you feel you need to defend Leica about a situation you have no knowledge of? Your replies don’t address the subject matter very well, usually try’s to provide an answer that placates at best and seems to consistently divert the blame. As for your or any other Leica help, I gave you contact info for the people that are most knowledgeable about the problems with this equipment and I am still waiting for you or anyone from Leica to come up with some answers. So please stop responding to my posts unless you can actually learn the facts. Thank You
Bearbait,
Post the details of the issue. Maybe there is a solution or maybe there is not. If you post a list of the specifics to the problem or problems then specific answers could be given. You feel like it is important enough to write generic, negative posts but maybe it would be better if you posted the specifics.
I was trying to pull out the facts between the branded Leica Survey and plain Carlson because there was confusion about what you were discussing about Leica SurvCE.
Post the facts in your words so there is something other than "you need to talk to the people at Leica that already know about it". If you do not want response posts then stop writing generic negative posts when you have had a bad day.
Email me again and let me know who you think I should talk to at Leica about your issues and I will start some calls. It would be good to get the specifics of the issue or issues in case the personnel at Leica do not remember the correct details.
I have no problem with this being posted and moved to the top and I appreciate the fact that you responded in the way that you did, mad or not.
Listen, above all I run a small business. Yes, we sell Leica, Spectra and every other different brand of instrument and surveying supply out there. But above all, I am a small business and my goal is to keep other small businesses, (and the big ones up and running). If ya'll are down in the field, I am down in the office. So that is my mentality when it comes to problems. I have cussed out every manufacturer out there for crappy equipment, known issues that were put out there, lack of support, etc. So I am with you on having to deal with these problems and the runaround I think you have been given in the past.
In response to the specifics of the post, Surveythemark has them right. I was talking about SurvCE on products after the RX (GS15/14/Viva). I also have some information out there for the problem I think you are seeing...I'll send it out as soon as I can dig through a locate it.
Thank You, I would appreciate any information that deals with any of the problems I have encountered with this equipment.
Bear Bait,
Maybe I do not make myself clear as CW.
Again, if we can find out specifics... details... then we can get moving to a solution. The only reason I post on beerleg is to help with questions. Hell, if it has been this long with problems.... get free firmware upgrades from Leica or maybe the RX900 can be turned into a GS09 collector model (internally if the serial number is high enough (firmware version for GS09 has more modifications but internally is the same device)... That is why I was asking for specifics.
I personally cannot help unless I have specifics. Please email me and CW and see if we can get this straight.
