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2016 carlson survey crashes

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(@daneminceyahoocom)
Posts: 391
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Topic starter
 

All of a sudden this program crashes and I wonder if anyone else has the same problem. The drawing appears to load up just fine but the program crashes when I try to click on any tab or in the command line......

FATAL ERROR: Unhandled Access Violation Reading 0x0000 Exception at 5e649e60h
06/11/2017 at 20:07:53.444 Drawing: C:UsersdmiDesktop_sfsvco-jobs1701FIELD1701-topo_recover.dwg

 
Posted : June 12, 2017 7:09 am
(@scotland)
Posts: 898
Customer
 

Might go into start, then carlson folder and click on Reset Carlson with (CAD version). If that doesn't work - give Carlson a call. THey are very helpful and quick to respond.

 
Posted : June 12, 2017 7:43 am
(@daneminceyahoocom)
Posts: 391
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Thanks for that tip. I have windows 10 and I think my start window works a little differently than what you describe. I do not see anyplace to reset Carlson. Do you mean to navigate to the program folders and look for a reset executable?

 
Posted : June 12, 2017 7:53 am
(@scotland)
Posts: 898
Customer
 

I have windows 10 too. Click on the window in the bottom left corner, then scroll down to the Carlson Software folder, click on it and there should be several options. Click on "Reset Carlson with AutoCAD" or "Reset Carlson with IntelliCAD".

 
Posted : June 12, 2017 8:32 am
(@daneminceyahoocom)
Posts: 391
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Posted : June 12, 2017 10:09 pm
(@daneminceyahoocom)
Posts: 391
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Topic starter
 

I do not seem to have those features

 
Posted : June 12, 2017 10:10 pm
(@va-ls-2867)
Posts: 513
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Sounds like maybe a Windows 10 update messed up Carlson. There have been numerous reports. of this happening lately. That's why I'm still on Win 7.

 
Posted : June 13, 2017 4:30 am
(@scotland)
Posts: 898
Customer
 

Strange... but I have the latest version of Carlson

 
Posted : June 13, 2017 1:15 pm
(@daneminceyahoocom)
Posts: 391
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okay you have 2017 and I am on 2016
did you install the latest win 10 security update?

 
Posted : June 13, 2017 6:42 pm
(@scotland)
Posts: 898
Customer
 

Not sure. Will have to check. Normally I turn the auto update off... But can't remember if I did for Windows 10.

Sent from my SM-G925V using Tapatalk

 
Posted : June 13, 2017 7:53 pm
(@scotland)
Posts: 898
Customer
 

Nope... still on Build 14393

 
Posted : June 14, 2017 7:32 am
(@daneminceyahoocom)
Posts: 391
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Topic starter
 

Follow, it seems that the Win 10 latest security update causes the touch to function improperly. I disabled my touch screen and so far so good with the Carlson Survey 2016. I loaded a 2017 demo version and it is affected the same as the 2016. I do notice that I do not have the same pull downs as Scotland shows... no reset to cad buttons? But I doubt that would fix this problem anyway...

 
Posted : June 17, 2017 7:55 am