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Google Earth problems?

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(@john-hamilton)
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I am having problems with Google Earth this past week. I cannot get it to zoom in at all. I tried uninstalling and reinstalling, but that doesn't help. I am using the latest version of Earth Pro, as far as I know nothing has changed on my PC. When it starts it is quite jerky when zooming, whereas it used to be smooth. I checked my internet connection using speedtest.net, getting 75Mb up/down.

Anyone else having problems? Any suggestions as to what I can do to "fix" it? I tried to sign up for a pro subscription, as I have no problem paying for something useful that I use frequently. But it just takes me to a GE download page that says to use GEPFREE for a password.

 
Posted : January 8, 2016 5:45 am
(@jim-in-az)
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John Hamilton, post: 352283, member: 640 wrote: I am having problems with Google Earth this past week. I cannot get it to zoom in at all. I tried uninstalling and reinstalling, but that doesn't help. I am using the latest version of Earth Pro, as far as I know nothing has changed on my PC. When it starts it is quite jerky when zooming, whereas it used to be smooth. I checked my internet connection using speedtest.net, getting 75Mb up/down.

Anyone else having problems? Any suggestions as to what I can do to "fix" it? I tried to sign up for a pro subscription, as I have no problem paying for something useful that I use frequently. But it just takes me to a GE download page that says to use GEPFREE for a password.

No problems here...

 
Posted : January 8, 2016 5:47 am
(@john-hamilton)
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Interesting. I will break out my laptop and see how it behaves. Must be an issue on my desktop.

 
Posted : January 8, 2016 5:48 am
(@john-hamilton)
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I got it to work normally again by clearing the cache. Even though I uninstalled it and reinstalled the program, I guess something was in the cache. I had to re-associate .kml with GE, otherwise I was getting an access denied message when I clicked on a file. But, no matter what I do I cannot get .kmz to associate, it always opens acrobat pro (??). I have tried to re-associate it, it doesn't change. Sounds like something in the registry is messed up. If I run GE, then open a kmz, it works fine.

 
Posted : January 8, 2016 6:35 am
(@azweig)
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I have had no issues with Google Earth lately, I use it daily. As a side note, the "Earth Pro" layers (the ones that show demographics, parcel data, and traffic counts) will be going away by the end of the month.

 
Posted : January 8, 2016 6:44 am
(@skwyd)
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Wondering why those pro layers are going away. It is unfortunate because it was a convenient tool.

 
Posted : January 8, 2016 10:28 am
 vern
(@vern)
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I suspect the new Acrobat Reader could be the culprit of your problems.

 
Posted : January 8, 2016 1:42 pm