I was wondering if anybody else recently received a subscription alert from Autodesk, or if it was just me.
I spent several weeks back in April corresponding with Autodesk regarding the fact that I felt they were violating the Licensing and Services Agreement by forcing upgrades on customers rather than giving them the opportunity to accept the recent upgrade offer for the Infrastructure Design Suite software.
Based upon the lack of feedback I was getting from Autodesk, I had given up hope that they were even listening. I am quite amazed that they have rescinded their offer and returned to lawfully following the Licensing and Services Agreement.
Perhaps they just sent it to me to shut me up..?
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Dear Autodesk Subscription Customer,
In follow-up to a previous email you received regarding the automatic AutoCAD® Civil 3D® and AutoCAD® Map 3D upgrade offer to Autodesk® Infrastructure Design Suite 2014 Premium and Standard, we wanted to make you aware of a change to the program. Based on your feedback we have decided to withdraw the offer to upgrade you automatically to Infrastructure Design Suite Premium or Standard and instead provide you with the option of choosing to upgrade.We believe that the Autodesk Infrastructure Design Suite is still the right solution for you but are changing the automatic upgrade offer in order to allow you the freedom to choose and make the best decision for your business.
You Decide
If you already opted out on the previous communication we sent you, no further action is required.
If you are an AutoCAD Civil 3D 2013 customer on Autodesk Subscription we are offering you the opportunity to upgrade to Autodesk Infrastructure Design Suite 2014 Premium at no cost between now and July 15th 2013. This is a change from the previously communicated program and your access to Autodesk Infrastructure Design Suite will no longer be available unless you opt in by July 15th 2013. Autodesk Infrastructure Design Suite Premium is a comprehensive BIM for Infrastructure software solution that provides intelligent model-based tools to help you gain more accurate and actionable insight throughout the lifecycle of your infrastructure project with access to desktop and cloud solutions.
If you are an AutoCAD Map 3D 2013 customer on Autodesk Subscription we are offering you the opportunity to upgrade to Autodesk Infrastructure Design Suite 2014 Standard at no cost between now and July 15th 2013. This is a change from the previously communicated program and your access to Autodesk Infrastructure Design Suite will no longer be available unless you opt in by July 15th 2013. Autodesk Infrastructure Design Suite Standard offers foundational planning, design and coordination capabilities both on the desktop and in the cloud.
If you would like to learn more about Autodesk Infrastructure Design Suite or access a trial before making a decision please visit www.autodesk.com/suites/infrastructure-design-suite
Accept (Action Required)
If you would like to take advantage of this no cost upgrade to Infrastructure Design Suite please opt in at the following link before July 15th 2013:
? AutoCAD Civil 3D
? AutoCAD Map 3D
Please note if you choose to accept this offer, there will not be any changes in your current Subscription contract, but there will be an increase in the price of Subscription when and if you decide to renew. Subscription customers do not have to pay any change in cost until they renew their contract or purchase additional licenses of the Infrastructure Design Suite Standard or Premium 2014 on Subscription.
Decline (Action Required)
If you would like to decline this offer and receive the 2014 version of AutoCAD Civil 3D or AutoCAD Map 3D and current subscription entitlements for which you are eligible please opt out at the following link before July 15th 2013:
? AutoCAD Civil 3D
? AutoCAD Map 3D
If you already took action based on the previous communication no further action is required.
If you do not take action by July 15th 2013, you will automatically be opted out and will receive the 2014 version of AutoCAD Civil 3D or AutoCAD Map 3D and current subscription entitlements for which you are eligible.
We have made these changes to the program because your feedback is important to us and we want to allow you to select the right solution for your infrastructure project needs. We value your time and are sorry for any confusion this change in the program may cause you.Learn More
For more information, please visit www.autodesk.com/idsmigration_help or contact your Autodesk Authorized Reseller, or Autodesk sales representative.
No I got it also, now I know why. From my correspondence of a few months ago I thought I had the option to decline the automatic upgrade, it was an opt out thing.
- jlw
Yes, you could go through the process to opt out, but if for some reason you did not take action, they automatically upgraded (switched) your software to a more expensive version without your consent(which is in violation of the LSA).
Per the LSA, they can offer upgrades, however they must also provide you the opportunity to accept the offer. Pretty typical with most license agreements. I don't think they ran this one by the legal dept. before proceeding.
They also charge you extra to switch back to the lower cost software if you decide the upgrade is not something you want or you find compatability issues with add-on software down the road.
We have already opted out but thanks for catching that and taking to time to notify Autocad. I did not like the idea of having to take an action to stop an unwanted upgrade but had no idea it was forbidden in the LSA. I wonder if the new LSA will be changed to allow for this. I also dislike automatic renewals on the various services I have (security system service, quickbooks, and others)so if you can do something about that I would be grateful.