> can't login
That is an example of one of the many emails we receive when someone has trouble logging in.
Without trying to sound too cocky, it would be great if you could provide just a wee bit more information when you are having trouble logging in. I'm a busy guy these days, so please help me help you.
Some suggestions of information you could send that might help me are:
- Username that you use to login.
- Email address associated with your account (the email you sent to me isn't always from the same email account you used to register).
- The error message (if any) that you see when trying to login.
- Your IP address sometimes helps me locate the problem. You can get yours at http://whatismyipaddress.com .
- Any other information that might help me track down the problem.
Happy holidays!
I've been doing this programming stuff for over 30 thirty Wendell.
Users will never change.
Some comments I have heard countless times:
"It's just broke." - what's broke? How's it broke?
"I just get an error." - and what exactly is that error?
When protected mode memory first became the norm it was common for older programs to generate "General Protection Faults" (GPF). Many people seemed to think GPF was a verb with this comment "it just goes GPF".
Regardless of the inane comments, the questions were always the same from me.
Recently I was told my search feature didn't work. I asked for their exact inputs and tested it myself. It worked just fine. The search produced no results and they just thought it should.
This is all funny. When computers (personal size) were first introduced to the state boys there was one "it" guy that would go around and solve problems. When we saw him pull up out front we would all automatically "reboot" our machines because that was always the first thing he said.
Another great scenario is when they automatically assume that we are the problem. Because of course it couldn't possibly be a user error. When it is a user error and I figure it out and tell them what's wrong, they often disappear without a thank you or anything.
On a good note, we get LOTS of THANK YOUs and nods of appreciation when we do help people. That happens far more than the bad ones and we do appreciate that immensely.
> On a good note, we get LOTS of THANK YOUs and nods of appreciation when we do help people. That happens far more than the bad ones and we do appreciate that immensely.
Having done front-line customer telephone and email support a long time ago, I can say it generally is a thank-less job. But on occasion you do get those that truly do appreciate ones efforts. A simple thank you goes a long way to make my day. The best ones were when they want the company owner's email so they can tell him they aren't paying us enough. Boss/owner, John, comes over one day after such a request asking who this so-and-so is that I had been helping. I said it wasn't really a big deal. The guy was just having a tough time getting started with our ActiveX controls so I wrote him a little sample program, sent it to him, called him back and walked him through it. John said that according to this guy "I should be doubling your salary!". Well that didn't happen, but it sure made my month!
"Can't login" reminds me of callers who ask "How much will a survey of my land cost?";-)
Well of course it's $200, you silly goose. 😀
