My R10 cell modem is not connecting (PPP). It registers on the AT&T network, and it shows it's phone number (which it gets from the network). But, the PPP connection just keeps cycling and never connecting. I was on with AT&T for about an hour today, and one strange thing is that the SIM card ID shown on the web interface for the R10 is totally different than what the actual SIM card ID is. They say all of their SIM cards start with 890, and this does not. The last 4 digits are the only ones that match. The person I spoke to was going to check and call me back. But, they think that might be the problem.
I am wondering if anyone can tell me if their R10 shows the same mismatch of the SIM card ID with the actual ID shown on the card. mine showed a SIM ID starting with 3104. If not, then I suspect the R10 itself, since it did it with 2 different SIM cards today.
John,
I had a similar problem, the disconnect part at least, with a Motorola Tundra phone that I use as a modem for our ATX1230s. In our case it has to do with the provisioning by AT&T. It works find if I use a pure data plan but acts as you describe if it is added to one of our shared plans. The Tundras are the only problem children, everything works great in the CS15, GS14 or GS15 and hopefully my new GS16s and CS20. One other thing that comes to mind is the modem in the R10, I assume that they are at least 3G but AT&T just killed 2G.
INTERESTING RESULTS...I may have mentioned that I have a new cell modem, and I got a SIM card for it that uses the BROADBAND APN (i.e.not static IP). It works just fine with either card (using BROADBAND APN for a dynamic IP account, or I2GOLD for the number associated with the static IP).
So, i went to my local Trimble dealer. They had three units there, one brand new, and two used units (one "older" like mine and one "newer" like the brand new one. So, the two older units (mine and one of theirs) show the radio band as GSM: 900/1800 and "Cingular" as the service operator once they connect. They register on the network, show the phone number, but the "PPP" connection will not complete, it just cycles through "connecting"..."Disconnected, will retry in 30 sec", and then repeats. The "newer" units connect right away, and show the radio band as GSM: 900/1800/1900/850 and WCDMA: 2100/1900/850/900/800, and the service provider as "AT&T". All of them show the connection type as HSDPA(3G/4G).
My unit and their older unit, and their brand new unit all have firmware 5.15. Their "newer" unit has firmware 5.11. That does not seem to matter at all. We updated my firmware t 5.20, (dated 12/16/2016), that did not help at all.
So, it appears that sometime in the R10 product life Trimble changed the type of internal modem. Everything was fine until recently when AT&T must have changed something in their network. My dealer has contacted Trimble to see if they can/will do anything about this (new modem?), and I have sent an email to the person at dataactivationservices.com I was dealing with for several hours today, hopefully she will forward the info to AT&T and maybe they can/will do something on their end.
I don't know if this has anything to do with the discontinuation of 2G, but I wonder. I will post more once I hear from either Trimble or AT&T.
John Hamilton, post: 407439, member: 640 wrote: I don't know if this has anything to do with the discontinuation of 2G, but I wonder. I will post more once I hear from either Trimble or AT&T.
Sure sounds like maybe some of the R10's had 2G modems, that is going to suck if that is the case!
SHG
The data sheet for the R10 shows it being a 3G, not sure if there is an earlier data sheet. If that is the case, I think it is on them to provide a replacement that is truly 3G. But, it could be an AT&T screw-up.
The latest: the cell modem no longer works since AT&T cut off 2G. That is a given. It supposedly is a 3G modem, but that is still yet to be determined, Trimble suggested some configuration changes today which did not work, now they are saying a new firmware may fix the problem. They have not explicitly stated that it is a 3G modem, but since they have not said otherwise I assume they are maintaining it is 3G, otherwise why pursue a firmware fix?
Had a problem with AT&T and a tsc3...... had to change the AIP to "broadband" and it worked there after. Not sure if this helps but something to look at maybe. Note... it had worked previously but the Sim card had been registered as a phone, then AT&T switched something which had blocked it in the first place.
