I have an odd problem. When I re-booted my computer I got a message stating that the keyboard failed to initialize. I tell it to continue booting and when the operating system loads, the cursor icon flickers and jumps around the screen all on it's own. It even right clicks and left clicks randomly.
I can re-boot the PC without the mouse plugged in and the cursor still acts the same. Keyboard works fine. Occasionally, if I re-boot enough times, the problem goes away and I can run the PC all day long without problems. Gradually it has gotten worse. Now I have to remote into the PC from a laptop to operate it.
The only other issue I have had with this PC is a problem with one or both of my monitors failing to turn on upon a full re-boot. If I unplug and re-plug the monitors they come on normally.
IT/Dell tried different drivers, mouse/keyboard....replaced the motherboard....temporarily replaced the hard drive and bypassed the RAID card...still no fix.
Next on their list to replace is the processor or perhaps replace the entire computer.
Anybody ever experience anything like this?
Booted without any keyboard or mouse and still get the possessed mouse icon.
Swapping out the hard drive (operating system) should have isolated the problem if it were software related.
If it matters, I'm running the latest service pack on Windows 7 Pro, 64 Bit
I would reload the driver.
Windows has a big time changing the basic settings back to default and that may not be the right one for your mouse.
My system keeps kicking Logitech Smart mouse and Lightscribe drive drivers out.
I have to keep them on a thumb drive because most times it will wipe them out completely.
😉
IT updated the drivers - didn't work.
They swapped out the entire hard drive with a different one and still had the same mouse behavior.
Weird thing is I can remote into the PC and it runs fine.
What I'm about to say will sound way too obvious, but I'm assuming you have tried a completely different mouse as a test... perhaps the mouse cord or mouse itself is worn out?
John, post: 368650, member: 791 wrote: What I'm about to say will sound way too obvious, but I'm assuming you have tried a completely different mouse as a test... perhaps the mouse cord or mouse itself is worn out?
Re-booted with a different mouse/keyboard plugged in, as well as without any mouse or keyboard.
Tried different USB ports as well as a PS3? mouse.
imaudigger, post: 368652, member: 7286 wrote: Re-booted with a different mouse/keyboard plugged in, as well as without any mouse or keyboard.
Tried different USB ports as well as a PS3? mouse.
Just out of curiosity....
Have you tried logging into the machine with a different user account?
The only time my mouse has acted anywhere near what you describe, the memory was being maxed out.
Check your resources......
It could be some poor connection in the computer. Is it a wireless mouse? Does it have a wireless thang plugged into a u.s. port?
My wireless mouse acts like you describe when the battery is going bad. But I have had issues with drivers too and most recently just bought a new trackball thingy. Jury is still out on that device.
Yes The IT guy logged in.
Memory is good per diagnostic tests. Task manager doesn't show anything unusual going on as far as system resources goes.
Device manager doesn't show any conflicts.
I have tried several different corded mice? Is that right? Sounds weird.
try booting with a Linux CD or USB. If the problem still exists, it is hardware. If Not, it is Software.
mouse and keyboards are real basic, his should never ever happen.
perhaps Dell and microsoft need to figure it out.
It is darn hard to reverse engineer closed source hardware and software.
imaudigger, post: 368746, member: 7286 wrote: Yes The IT guy logged in.
Memory is good per diagnostic tests. Task manager doesn't show anything unusual going on as far as system resources goes.
Device manager doesn't show any conflicts.I have tried several different corded mice? Is that right? Sounds weird.
Any joy yet?
At times like these, when you run up against a "Voodoo" problem, what I do is open up the computer, shake it violently (maybe a paper clip or something is lodged under the motherboard), blow it all out with compressed air, and re-seat everything---ram chips, processor, all the plugs between power supply, motherboard, drives, etc, and put it all together again.
Make sure you clean the screen, too, before you fire it up. That's very important. Sometimes these machines just need a little lovin'.
You'd be surprised how well this works. Keep us posted.
Even though the problem persisted after replacing the hard drive - with completely different operating system install, completely different drivers, ect. Dell still thinks this is a software issue and wants us to ship the computer to their lab so they can work on it there.
Not real convenient to say the least. The motherboard has already been replaced.
I'm wondering if this is a video card issue. Going to try to remove the video card and re-boot to see if the problem persists.
In the distant past, it seems to me that I encountered similar issues. I will stress the similar. It seems to me that on computers that have the hard drive indicator light (one that flashes orange type color when the hard drive is working), sometimes my mouse and/or keyboard could act erratically if the hard drive was too busy.
Occasionally I would go into the task manager and find what was using the hard drive so much. Other times I would wait and the computer would eventually calm down.
Tried a different video card but no luck there. It's getting shipped out today to Dell.
imaudigger, post: 368635, member: 7286 wrote: or perhaps replace the entire computer.
Probably not the most cost effective; but you'd back back in business....B-) :clap:
So I got a laptop/docking station set up for temp use....Dell looked at the PC and could not duplicate the issue. They are now sending it back.
Going to look for offending RF in the area of my workstation or perhaps dirty power from the UPS?
imaudigger, post: 370754, member: 7286 wrote: So I got a laptop/docking station set up for temp use....Dell looked at the PC and could not duplicate the issue. They are now sending it back.
Going to look for offending RF in the area of my workstation or perhaps dirty power from the UPS?
I once tried to use a Microsoft wireless mouse and could never get it to work without interference from my coworker's MS wireless mouse. I tossed it into a cabinet and bought a Logitech and never had any more issues.
