It is nice to be known
Topcon Solutions in Kansas City, MO, which is the successor to Griner & Schmitz, has been my go-to shop since day one. I don’t do a huge amount of business with them compared to most firms. But, I have been a constant for decades. When I called today to place a simple order, Terry asked me if I wanted it shipped to me or have my daughter who works a short distance from there come in and pick it up. She has only done this three or four times over the past dozen years, but, she must be memorable. I appreciate Terry’s efforts to show he is appreciative of my business with them.
This is how things should work. Attempting to do something just as simple by attempting to understand Adib in Pakistan is a fast way to lose my business. There are options.
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