I do quite a bit of scanning with the Trimble SX12 and the TSC7 on a mine site, and myself, my cross-shift, and another crew on another site (with SX10) have all experienced the same persistent issue.
About 50% of the time, once the scan is completed, an error prompt is generated saying the saving of the scan has failed, database could not be created (or wording very similar to that anyway), and of course, the scan doesn't save.
We scan some pretty big areas (although small areas can have the same issue), and it's a pain to sit through a 30 or 40 minute scan just to do it all over again.
If a scan does fail to save, shutting down Trimble Access and restarting works 100% of the time, so our field-fix work around is to initially run a quick "burner scan", something in the 10-30 second range, so that when it inevitably fails not a lot of time is wasted.
This happens with both older and the newest releases of Access, across two pieces of equipment, on two very different sites. Updating the firmware on the gun (even just reinstalling the most recent) helps for a bit, but isn't a permanent fix.
Anyone else experience this issue regularly? Not sure if it's a common bug, or perhaps there's an issue with our file paths? Would really love to find a solution for this, especially for training purposes. It's a bit cumbersome to explain to a new person how to do the scan, but don't worry it just mysteriously crashes sometimes, just start over no big deal...
I should note that the other crew reports that they do not experience this issue with their TSC5s, which I do not have on hand to try.
