I'm curious if this is a training situation i.e., the individual needs support and education in order to feel more control of the situation and thus reduce the stress and anxiety that leads to the poor attitude...
Or is this more a case of someone who just wants to fight against everything every step of the way...gear, software, leadership, etc., because they just want things to be simple so they can come to work and turn their brain off on an assembly line before pocketing that cash and making a beeline for the door?
As others have pointed out, everyone falls somewhere on the "complexity" spectrum. Some folks can navigate and learn a wide variety of tools while using high-level problem-solving skills to use everything as effectively as possible. Others...well, have to be told where to place that rod tip every single time.
I've worked with my fair share of folks all along that scale. While I don't think this profession has ever been simple, it's definitely more complex than it used to be. That's just the nature of things these days.
Unfortunately, the vast majority of organizations have done a not-so-great job of getting on top of it, and that includes both how they develop technology, and how they develop the culture it will be used in.
If we want to use fancy high-tech toys and play with 21st-century digital deliverables, we better hire the right people to use it, train with it, and foster an atmosphere of adaptation and innovation. Because the only guarantee is that things are going to keep on changing.
While I am a staunch supporter of dedicated, structured mentoring and training (capable employees make more money for the firm so it's entirely reasonable to pay for training and education), sometimes the individual just doesn't have the aptitude or the attitude to function well in that environment.?ÿ
