Ed
> Bottom line there is, and the tech said as much, it was only a week ago that we reported the problem, so that's all we could fight for.
Well, the tech is a tech, not ATT or customer service. He is there to sort out tech problems, not to say what company policy is regarding credit.
I am sure that ATT can look at the transfer rates (Have you ever heard of a company like ATT that does not have the ability to track performance/usage of a customer?) and from what they have on record, give you a full credit for the downtime.
Why lay down on this one? ATT and so many other monopolies count on folks like you that will be intimidated by their gargantuan stature and succumb without a fight. If you stuck to your guns about it (It would just take a few phone calls to higher ups) I would say that a full credit would be forth coming. I believe that ATT and the like, have a huge jar of grease just for those squeaking wheels..If the wheels squeak at all.
BTW Ed, how much does 3 weeks of DSL cost you?
Paul,
> I am sure that ATT can look at the transfer rates (Have you ever heard of a company like ATT that does not have the ability to track performance/usage of a customer?) and from what they have on record, give you a full credit for the downtime.
>
> Why lay down on this one? ATT and so many other monopolies count on folks like you that will be intimidated by their gargantuan stature and succumb without a fight. If you stuck to your guns about it (It would just take a few phone calls to higher ups) I would say that a full credit would be forth coming. I believe that ATT and the like, have a huge jar of grease just for those squeaking wheels..If the wheels squeak at all.
>
> BTW Ed, how much does 3 weeks of DSL cost you?
You know, you make one hell of a good point there. So much so that I brought it up with sweet sugar just now. And to tell you the truth we had to look at the last bill to be able to answer your question. We've been paying $32 per month for 3 years for that 3.0mbps speed. So for loss of service, if they admitted to being able to track the down time by records, we're talking 16 to 24$..? Now if you throw out the cost of the modem, which we're going to keep since it's already configured and in use, it's not worth MY time to screw around with them anymore over the issue. But after reading your reply to sweet sugar she's changed her mind, :-O , and is going to fight them on this tooth and nail. WOW! I can't wait to hear how THIS turns out.
Thanks again for making your point.
Take care,
Ed
Ed
Let me know how it turns out. Even if ATT will not be fair (Like, are they ever fair and decent?) at least you fought the corporate Goliath, that in itself is a win-win situation, for you and your sweet sugar.
Go get em girl!!:car:
Ed
I have Surewest, a local broadband company. It's the typical package deal, TV, phone and Internet.
The cute AT&T saleslady tried to get me to switch but I told her I like what I have.
Seems like that was a good move.
My Mom has AT&T broadband; it's kind of temperamental. Surewest is much smoother.
