How you communicate with your clients is important. A little turn of a phrase makes a big difference. I'm looking to send money to a vendor. Just asking how much. I get this.....
Good morning!
Thank you for sharing the Purchase Order. Unfortunately, I cannot process the renewal as the license is not current and expired in Sep 2023.
To make the license current on maintenance it has to go through your account manager, Miles Wheeler.
I have copied him in this email, and he will contact you soon.
Thank you!<div>
Best Regards,
<div>
I can't help you !?!? For gawds sake don't say that! Never say that! Try this instead:
Good morning!
Thank you for sharing the Purchase Order. I have forwarded your inquiry to your account manager, Miles Wheeler. He will contact you soon.
Thank you!
Best Regards,
Same message, totally different feel.
</div></div>
I heard a successful local entrepreneur say, "I strive to make it easy for potential customers to say 'yes' to my services." That approach certainly affects good word choice. I suspect the vendor rep has not yet lost sales (that they're aware of) due to their demeanor.
