A couple of weeks ago I posted about my interaction with a client.
[msg=82317]Compete based on Price? I think not.[/msg]
I finished up my work on her new right of way and sent same to her attorney. Earlier this week her attorney told me that she was recommending to the client that she have a full survey of the property.
Last week I sent 3 proposals for a full survey of the tract. (Call them the bronze, silver and gold medal proposals.) Having not heard anything back from the client I sent a follow up email last night. In that message was the following:
As I had not heard whether you received my proposal for that work, I thought it worth a moment or two to resend.
Should you have any questions regarding the attached proposals, please do not hesitate to contact me. Also, should you decide to retain another surveyor for this work, please let me know who so I can share the information from my survey of the right of way.
This reply was in my in-box this morning.
Mr. Phipps, I would not entertain using anyone else...I was very pleased with your work and plan to use you some more...I am just moving cautiously and I need to watch my dollars...lot of things happening at once for my husband and me...I will call you soon.
I believe if we manage our client relationships properly, many people will be loyal to us and our services without concentrating on price alone. Will that strategy work with everyone? No. Will it work and work well with lots of folks? I think the answer is Yes. But we must provide good value to the client and we must be prepared to demonstrate that value to our clients. Our value as professionals is not self evident. Plus we can not provide that value by taking cost cutting short cuts.
Larry P
Well done my friend.
