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No "reset password" email received

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squirl
(@squirl)
Posts: 1185
Member
Topic starter
 

@Wendell

I've got someone trying to sign up for the site but they never received the email to reset their password...is something hung up somewhere? It's not blocked and it's not in Junk. Thoughts?

T. Nelson - SAM

 
Posted : December 3, 2024 11:41 am
Wendell
(@wendell)
Posts: 5822
Admin
 

Posted by: @squirl

I've got someone trying to sign up for the site but they never received the email to reset their password...is something hung up somewhere? It's not blocked and it's not in Junk. Thoughts?

If you can privately provide their username and email address, I can check on it. [email protected] or use the support form.

 
Posted : December 4, 2024 1:02 pm
squirl
(@squirl)
Posts: 1185
Member
Topic starter
 

Used the form. Thanks!

T. Nelson - SAM

 
Posted : December 4, 2024 1:28 pm
Wendell
(@wendell)
Posts: 5822
Admin
 

I've activated the account and sent you the temporary password. Once logged in, they'll want to change it. 🙂 

 
Posted : December 4, 2024 1:53 pm
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