I think Dells are absolute garbage and they’re the only brand on my forever my no-buy list.
I bought a brand new Dell Dimension desktop about 20 years ago and the video card blew out on it right after the warranty ran out. It was my third desktop at the time and the first one that had any problems, so I gave it to my brother and mistakingly decided to give Dell another shot..
I bought a brand new, top of the line Dell XPS 710 rig in 2007 and this was the biggest computer lemon I’ve ever encountered in my life. I plugged everything in and went to turn it on and the motherboard was a dud. I think they didn’t even bother to power the thing on before shipping it to me to make sure the parts were good.
Also, the monitor had a gnat or some kind of bug stuck behind the glass like it flew in there as it was being assembled and again if anyone had bothered to turn the stuff on they would have seen this.
I called Dell to have these things addressed and they agreed to send out a tech to replace the motherboard. The tech showed up with the motherboard and a bag of food from burger king and sat on my living floor with a screwdriver in one hand and a burger in the other taking the computer apart. I didn’t realize how bad this was at the time because I hadn’t yet learned to assemble my own desktops, but when the tech removed the CPU fan and heat sink it not surprisingly shredded the thermal paste. When she was putting everything back together she didn’t bother scraping off the destroyed paste and applying new, she just slapped the parts together, shredded paste and all, and called it a day.
On the phone with Dell about the bug in the monitor they agreed to send me a replacement. Several days later I get a very obviously USED monitor in the mail as the bezel and stand were all scuffed up. I thought this must have been some sort of mistake so I called Dell again and the guy said it’s refurbished and works just fine. I said but I paid for a NEW monitor, and this prick had the nerve to sit there and try to argue with me about how I should just accept the used monitor. I had to escalate the call to a supervisor but eventually they did send me a new monitor.
The rig came with a 5.1 surround sound speaker system which became full of static and completely unusable less than a month after the warranty ran out.
After this experience I went and watched a few tutorial videos on assembling desktop computers and have done 2 of my own since then with zero problems. I will not buy a bundled computer of any brand again after seeing how cheap and easy it is to build a desktop.